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60% Reduction in Manual Errors     |     30% Higher Customer Satisfaction     |     50% Improvement in Operational Efficiency    |    30% Better Fraud Detection     |     60% Reduction in Manual Errors     |     30% Higher Customer Satisfaction     |     50% Improvement in Operational Efficiency    |    30% Better Fraud Detection     |     60% Reduction in Manual Errors     |     30% Higher Customer Satisfaction     |     50% Improvement in Operational Efficiency    |    30% Better Fraud Detection     |     60% Reduction in Manual Errors     |     30% Higher Customer Satisfaction     |     50% Improvement in Operational Efficiency    |    30% Better Fraud Detection     |     60% Reduction in Manual Errors     |     30% Higher Customer Satisfaction     |     50% Improvement in Operational Efficiency    |    30% Better Fraud Detection     |     60% Reduction in Manual Errors     |     30% Higher Customer Satisfaction     |     50% Improvement in Operational Efficiency    |    30% Better Fraud Detection     |    

“Newgen has changed the way we manage pension content and member communications. We’ve reduced document handling time by 70%, shortened approval cycles by 77%, and save more than 250 hours every month—while giving our teams greater control to deliver clearer, more personalised communications throughout the member journey.”

Leading UK Workplace Pension Provider

Core Highlights of Newgen Solutions Pension and Retirement Funds

Content Management

  • Easily create, capture, manage, distribute, and archive different types of content with quick and convenient access from their preferred devices.
  • AI/ML-based content classification and extraction along with metadata enrichment

Member Communication

  • Automated communications across the member’s journey, ensuring timely engagement and improving member satisfaction
  • Clear and accurate batch and on-demand communications
  • Extensive template management, including flexible designing and authoring, ensuring consistent branding and messaging across all communications
  • Efficient white space optimization and rule-based personalization, maximizing the effectiveness of messages, leading to higher engagement and improved response rate

Advice Journey

  • Rules-based auto-assignment of queries and cases to qualified staff for efficient handling
  • Tracking of incoming and outgoing member interactions to ensure a seamless experience
  • Complete management of advice journeys, spanning from initial inquiry to comprehensive advice and guidance

Service Request Management

  • End-to-end management of all queries, requests and complaints, from initial interaction to case resolution
  • Omnichannel request initiation for seamless accessibility across different communication channels
  • Automated updates and notifications to members via email/SMS, ensuring timely communication

Content Management

  • Easily create, capture, manage, distribute, and archive different types of content with quick and convenient access from their preferred devices.
  • AI/ML-based content classification and extraction along with metadata enrichment

Member Communication

  • Automated communications across the member’s journey, ensuring timely engagement and improving member satisfaction
  • Clear and accurate batch and on-demand communications
  • Extensive template management, including flexible designing and authoring, ensuring consistent branding and messaging across all communications
  • Efficient white space optimization and rule-based personalization, maximizing the effectiveness of messages, leading to higher engagement and improved response rate

Advice Journey

  • Rules-based auto-assignment of queries and cases to qualified staff for efficient handling
  • Tracking of incoming and outgoing member interactions to ensure a seamless experience
  • Complete management of advice journeys, spanning from initial inquiry to comprehensive advice and guidance

Service Request Management

  • End-to-end management of all queries, requests and complaints, from initial interaction to case resolution
  • Omnichannel request initiation for seamless accessibility across different communication channels
  • Automated updates and notifications to members via email/SMS, ensuring timely communication

Insurance LOBs Served by Newgen

Improved Decision Making

Pension Insurance Organizations

Improved Decision Making

Pension Administrators

Improved Decision Making

Pension Funds

Improved Decision Making

Pension CloseBook Operators

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Agentic Workspaces

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Find Your Winning Strategy with Newgen

Request a demo to explore our solutions for omnichannel onboarding, fast policy issuance, and intelligent underwriting for life insurance journey automation.

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