Employee Service Requests

Quickly track and resolve employee requests and grievances—everything from simple to complex, departmental to enterprise-wide.

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 Employee Service Request Management Software - Employee Service

Employee Service Request Management Software


Record, track, and resolve employee service requests throughout your organization. Leverage our unified case management capability to manage service requests for activities including investigation, arbitration, grievances, litigation, appeals, and ethics, for increased visibility, standardization, and employee satisfaction. Empower your case workers to effectively handle sometimes complex and unpredictable service requests with the support of contextual content and smart analytics.

 

 -  - Employee Service
Employee Service

Case Management Jump-start

  • Pre-configured solution accelerator to manage service requests effectively and automatically
  • Business rules management system with a core rule engine, based on organizational policies and procedures

Multi-channel Employee Engagement

  • Seamless intake of service requests and grievances from multiple sources including forms, anonymous emails, call centers, etc.
  • Mobile platform to enable end users to initiate and execute tasks on-the-go

Compliance-centric Responses

  • Automatic syncing with union and company policies to ensure adherence
  • Prioritization of cases based on the nature of the request/grievance, SLAs, and regulatory compliances
Employee Service

Objective Decision-making and Process Visibility

  • Case pattern analytics based on recorded employee history for better decision making
  • 360-degree visibility across the redressal workflow with tracking capabilities in accordance with SLAs and regulatory compliances

Full Administrative Tracking

  • Administrative capabilities, including interview and appointment scheduling and capture of meeting minutes
  • Integration with departments’ systems to remove information silos and enable collaboration across teams

Success Stories

Automated and multi-channel lead management - Employee Service
Automated and multi-channel lead management
Leading Indian bank transforms lead management system to deliver seamless financial services across all channels and...
Streamlined and intuitive customer service - Employee Service
Streamlined and intuitive customer service
A leading Philippines-based insurer digitizes end-to-end contact center functions to improve visibility, sales, and...
Service request fulfillment in 1 day - Employee Service
Service request fulfillment in 1 day
UAE-based bank automates service request process for improved efficiency, accuracy, and customer service.

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