NewgenONE Platform for
Digitizing Internal Service Requests across IT, HR, and Facilities with Orchestrated Self-service
Leverage NewgenONE Agentic Employee SRM to route internal service requests across IT tickets, HR queries, and facility requests with AI Agents. Orchestrate employee experiences with intelligent chatbots. Reduce resolution time with intelligent knowledge bases and governed workflows.
Record, track, and resolve employee service requests throughout your organization. Leverage our unified case management capability to manage service requests for activities including investigation, arbitration, grievances, litigation, appeals, and ethics, for increased visibility, standardization, and employee satisfaction. Empower your case workers to effectively handle sometimes complex and unpredictable service requests with the support of contextual content and smart analytics.
Features of Newgen Employee Service Request Management Software
AI-driven Case Management
Pre-configured solution accelerator to manage service requests effectively and automatically
AI-driven Business rules management system with a core rule engine based on organizational policies and procedures
Multi-channel Employee Engagement
Seamless intake of service requests and grievances from multiple sources including forms, anonymous emails, call centers, etc.
Mobile platform to enable end users to initiate and execute tasks on-the-go
Compliance-centric Responses
Automatic syncing with union and company policies to ensure adherence
Prioritization of cases based on the nature of the request/grievance, SLAs, and regulatory compliances
AI-assisted Decision-making and Process Visibility
AI-powered case pattern analytics based on recorded employee history for better decision-making
360-degree visibility across the redressal workflow with tracking capabilities per SLAs and regulatory compliances
Full Administrative Tracking
Administrative capabilities, including interview and appointment scheduling and capture of meeting minutes
Integration with departments’ systems to remove information silos and enable collaboration across teams
Solution Built On NewgenONE Platform for Enterprise Content Management
Orchestrate for an Intelligent Enterprise, Now!
Explore all the ways you can tap into orchestration to transform your business for the era of intelligence!
