Customer Service Requests

Respond to customer service requests with speed and agility using low code digital automation platform.

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 Customer Service Request Management Software - Customer Service

Customer Service Request Management Software


Quickly configure and modify customer service request processes to ensure high levels of customer engagement. Streamline case resolution by leveraging our digital automation platform for an omnichannel customer interaction, quick turnaround time, and unparalleled management of exceptions and escalations.

 -  - Customer Service
Customer Service

Customer Case Management

  • End-to-end management of all customer queries, requests, and complaints—from initial interaction to case resolution
  • Insight into work steps, turnaround times, and approvals

Omnichannel Customer Engagement

  • Customer interaction capture through chat, email, SMS, and computer telephony integration
  • Agent collaboration and call scripting to improve resolution rate and reduce call handling time

AI-driven Social Listening

  • Tracking and listening to customer views on key social channels
  • Separation of customer noise from customer voice to accurately view and address concerns
Customer Service

Customer Request Self-service

  • Integration with customer self-service portal
  • Request raising, status check, and assistance and search capabilities for customers

Customer Feedback and Surveys

  • Capture of customer feedback and subsequent report generation
  • Creation and administration of basic surveys

Knowledge Repository Management

  • Continuously evolving knowledge repository to enable customer service agents in tackling queries
  • Original articles and content, created by subject-matter experts and approved for use, to constantly update the repository

Success Stories

Automated and multi-channel lead management - Customer Service
Automated and multi-channel lead management
Leading Indian bank transforms lead management system to deliver seamless financial services across all channels and...
Streamlined and intuitive customer service - Customer Service
Streamlined and intuitive customer service
A leading Philippines-based insurer digitizes end-to-end contact center functions to improve visibility, sales, and...
Service request fulfillment in 1 day - Customer Service
Service request fulfillment in 1 day
UAE-based bank automates service request process for improved efficiency, accuracy, and customer service.

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