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60% Faster Resolution     |     50% Drop in Manual Effort     |     45% Fewer Escalations    |    20% Higher Customer Satisfaction     |     30% Reduction in Request Backlog     |     60% Faster Resolution     |     50% Drop in Manual Effort     |     45% Fewer Escalations    |    20% Higher Customer Satisfaction     |     30% Reduction in Request Backlog     |     60% Faster Resolution     |     50% Drop in Manual Effort     |     45% Fewer Escalations    |    20% Higher Customer Satisfaction     |     30% Reduction in Request Backlog     |     60% Faster Resolution     |     50% Drop in Manual Effort     |     45% Fewer Escalations    |    20% Higher Customer Satisfaction     |     30% Reduction in Request Backlog     |     60% Faster Resolution     |     50% Drop in Manual Effort     |     45% Fewer Escalations    |    20% Higher Customer Satisfaction     |     30% Reduction in Request Backlog     |     60% Faster Resolution     |     50% Drop in Manual Effort     |     45% Fewer Escalations    |    20% Higher Customer Satisfaction     |     30% Reduction in Request Backlog     |    

“Newgen’s Service Request Management solution has enhanced our bank’s efficiency by over 60%. The AI-driven prioritization has improved request handling capacity by 35%.”

Head of Customer Service, Top Global Bank

Unique Features of Newgen’s Financial Service Request Management Solution

Rich domain experience of handling 70+ loan service requests, including loan restructuring, partial payments, address change, etc.

Improved dynamic workflows, policies, data, and documents, based on the type of service requests

Omnichannel customer portal access for loan service requests (authenticated via online banking)

Powerful service request configurator to create new/change existing request workflow instantly

Seamless integration into the core banking and other systems for service fulfillment (no data re-key)

Adherence to service-level agreements to improve turnaround time management with reports and alerts

Ability to handle multiple service requests for the same loan within the same workflow

Real-time reporting for executive management on service requests

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Streamline consumer lending with a modular platform that combines end-to-end automation with flexibility. Stay agile to evolving regulations, customer expectations, and digital transformation trends.

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Achieve end-to-end automation of the commercial loan origination journey with one-time data capture across systems, seamless customer communication, and rule-driven automation of credit policies and checks.

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Streamline small business lending with AI-powered automation to accelerate approvals and improve profitability. Enable omnichannel applications, scalable workflows, and flexible processes across segments.

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Elevate wealth management with an AI-driven platform that automates onboarding, credit origination, and reporting. Enhance compliance, reduce costs, and deliver personalized client experiences.

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Achieve first-time-right processing rate of 50% with comprehensive compliance. Accelerate trade with intelligent document processing to reduce errors, minimize effort, and scale operations efficiently.

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Automate CFPB small business lending data collection and reporting requirements. Capture, validate, and submit compliant data with built-in audit trails, meeting regulatory mandates for end-to-end orchestrated lending operations.

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Personalize loan servicing/request management and reduce first-response time by 25% to enhance engagement.

Solutions Built on NewgenONE Platform for Banking

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Enable a frictionless deposit account opening journey with an omnichannel, digital-first experience. Create the perfect first impression and onboard new customers in minutes, anytime, anywhere.

Consumer Lending

Streamline consumer lending with a modular platform that combines end-to-end automation with flexibility. Stay agile to evolving regulations, customer expectations, and digital transformation trends.

Commercial Lending

Achieve end-to-end automation of the commercial loan origination journey with one-time data capture across systems, seamless customer communication, and rule-driven automation of credit policies and checks.

Wealth Management

Elevate wealth management with an AI-driven platform that automates onboarding, credit origination, and reporting. Enhance compliance, reduce costs, and deliver personalized client experiences.

Trade Finance

Achieve first-time-right processing rate of 50% with comprehensive compliance. Accelerate trade with intelligent document processing to reduce errors, minimize effort, and scale operations efficiently.

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Speed up supplier onboarding, invoice discounting, and dynamic financing across your supply chain. Manage working capital programs with smart risk assessment, real-time visibility, and governed workflows that benefit buyers, suppliers, and financiers.
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Streamline end-to-end payment processes with a unified, low-code platform that connects siloed systems. Support omnichannel payments, ensure SWIFT compliance, and enable ISO 20022 readiness across gateways.

SME Lending

Optimize SME lending with AI-driven automation, ensuring seamless onboarding, digital processing, and integration with legacy systems for scalable, efficient, and future-ready lending operations.

Financial Service Request Management

Personalize loan servicing/request management and reduce first-response time by 25% to enhance engagement.

Solutions Built on NewgenONE Platform for Banking

Digital Account Opening

Enable a frictionless deposit account opening journey with an omnichannel, digital-first experience. Create the perfect first impression and onboard new customers in minutes, anytime, anywhere.

Consumer Lending

Streamline consumer lending with a modular platform that combines end-to-end automation with flexibility. Stay agile to evolving regulations, customer expectations, and digital transformation trends.

Commercial Lending

Achieve end-to-end automation of the commercial loan origination journey with one-time data capture across systems, seamless customer communication, and rule-driven automation of credit policies and checks.

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Elevate wealth management with an AI-driven platform that automates onboarding, credit origination, and reporting. Enhance compliance, reduce costs, and deliver personalized client experiences.

Trade Finance

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Supply Chain Finance

Speed up supplier onboarding, invoice discounting, and dynamic financing across your supply chain. Manage working capital programs with smart risk assessment, real-time visibility, and governed workflows that benefit buyers, suppliers, and financiers.
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Payments Hub

Streamline end-to-end payment processes with a unified, low-code platform that connects siloed systems. Support omnichannel payments, ensure SWIFT compliance, and enable ISO 20022 readiness across gateways.

SME Lending

Optimize SME lending with AI-driven automation, ensuring seamless onboarding, digital processing, and integration with legacy systems for scalable, efficient, and future-ready lending operations.

Islamic Banking

Sharia-compliant digital financing platform tailored to meet the specific needs of the Islamic banking community. Our Islamic financing platform enables you to efficiently create new products, deliver world-class services, and ensure compliance with Sharia norms.

Financial Service Request Management

Personalize loan servicing/request management and reduce first-response time by 25% to enhance engagement.

Solutions Built on NewgenONE Platform for Banking

Digital Account Opening

Enable a frictionless deposit account opening journey with an omnichannel, digital-first experience. Create the perfect first impression and onboard new customers in minutes, anytime, anywhere.

Consumer Lending

Streamline consumer lending with a modular platform that combines end-to-end automation with flexibility. Stay agile to evolving regulations, customer expectations, and digital transformation trends.

Commercial Lending

Achieve end-to-end automation of the commercial loan origination journey with one-time data capture across systems, seamless customer communication, and rule-driven automation of credit policies and checks.

Wealth Management

Elevate wealth management with an AI-driven platform that automates onboarding, credit origination, and reporting. Enhance compliance, reduce costs, and deliver personalized client experiences.

Trade Finance

Achieve first-time-right processing rate of 50% with comprehensive compliance. Accelerate trade with intelligent document processing to reduce errors, minimize effort, and scale operations efficiently.

Supply Chain Finance

Speed up supplier onboarding, invoice discounting, and dynamic financing across your supply chain. Manage working capital programs with smart risk assessment, real-time visibility, and governed workflows that benefit buyers, suppliers, and financiers.
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Payments Hub

Streamline end-to-end payment processes with a unified, low-code platform that connects siloed systems. Support omnichannel payments, ensure SWIFT compliance, and enable ISO 20022 readiness across gateways.

SME Lending

Optimize SME lending with AI-driven automation, ensuring seamless onboarding, digital processing, and integration with legacy systems for scalable, efficient, and future-ready lending operations.

Financial Service Request Management

Personalize loan servicing/request management and reduce first-response time by 25% to enhance engagement.

Solutions Built on NewgenONE Platform for Banking

Digital Account Opening

Enable a frictionless deposit account opening journey with an omnichannel, digital-first experience. Create the perfect first impression and onboard new customers in minutes, anytime, anywhere.

Consumer Lending

Streamline consumer lending with a modular platform that combines end-to-end automation with flexibility. Stay agile to evolving regulations, customer expectations, and digital transformation trends.

Commercial Lending

Achieve end-to-end automation of the commercial loan origination journey with one-time data capture across systems, seamless customer communication, and rule-driven automation of credit policies and checks.

Wealth Management

Elevate wealth management with an AI-driven platform that automates onboarding, credit origination, and reporting. Enhance compliance, reduce costs, and deliver personalized client experiences.

Trade Finance

Achieve first-time-right processing rate of 50% with comprehensive compliance. Accelerate trade with intelligent document processing to reduce errors, minimize effort, and scale operations efficiently.

Supply Chain Finance

Speed up supplier onboarding, invoice discounting, and dynamic financing across your supply chain. Manage working capital programs with smart risk assessment, real-time visibility, and governed workflows that benefit buyers, suppliers, and financiers.
credit-card-front

Payments Hub

Streamline end-to-end payment processes with a unified, low-code platform that connects siloed systems. Support omnichannel payments, ensure SWIFT compliance, and enable ISO 20022 readiness across gateways.

SME Lending

Optimize SME lending with AI-driven automation, ensuring seamless onboarding, digital processing, and integration with legacy systems for scalable, efficient, and future-ready lending operations.

Financial Service Request Management

Personalize loan servicing/request management and reduce first-response time by 25% to enhance engagement.

Solutions Built on NewgenONE Platform for Banking

Digital Account Opening

Enable a frictionless deposit account opening journey with an omnichannel, digital-first experience. Create the perfect first impression and onboard new customers in minutes, anytime, anywhere.

Consumer Lending

Streamline consumer lending with a modular platform that combines end-to-end automation with flexibility. Stay agile to evolving regulations, customer expectations, and digital transformation trends.

Commercial Lending

Achieve end-to-end automation of the commercial loan origination journey with one-time data capture across systems, seamless customer communication, and rule-driven automation of credit policies and checks.

Wealth Management

Elevate wealth management with an AI-driven platform that automates onboarding, credit origination, and reporting. Enhance compliance, reduce costs, and deliver personalized client experiences.

Trade Finance

Achieve first-time-right processing rate of 50% with comprehensive compliance. Accelerate trade with intelligent document processing to reduce errors, minimize effort, and scale operations efficiently.

Supply Chain Finance

Speed up supplier onboarding, invoice discounting, and dynamic financing across your supply chain. Manage working capital programs with smart risk assessment, real-time visibility, and governed workflows that benefit buyers, suppliers, and financiers.
credit-card-front

Payments Hub

Streamline end-to-end payment processes with a unified, low-code platform that connects siloed systems. Support omnichannel payments, ensure SWIFT compliance, and enable ISO 20022 readiness across gateways.

SME Lending

Optimize SME lending with AI-driven automation, ensuring seamless onboarding, digital processing, and integration with legacy systems for scalable, efficient, and future-ready lending operations.

Islamic Banking

Sharia-compliant digital financing platform tailored to meet the specific needs of the Islamic banking community. Our Islamic financing platform enables you to efficiently create new products, deliver world-class services, and ensure compliance with Sharia norms.

Financial Service Request Management

Personalize loan servicing/request management and reduce first-response time by 25% to enhance engagement.

Solutions Built on NewgenONE Platform for Banking

Digital Account Opening

Enable a frictionless deposit account opening journey with an omnichannel, digital-first experience. Create the perfect first impression and onboard new customers in minutes, anytime, anywhere.

Consumer Lending

Streamline consumer lending with a modular platform that combines end-to-end automation with flexibility. Stay agile to evolving regulations, customer expectations, and digital transformation trends.

Commercial Lending

Achieve end-to-end automation of the commercial loan origination journey with one-time data capture across systems, seamless customer communication, and rule-driven automation of credit policies and checks.

Wealth Management

Elevate wealth management with an AI-driven platform that automates onboarding, credit origination, and reporting. Enhance compliance, reduce costs, and deliver personalized client experiences.

Trade Finance

Achieve first-time-right processing rate of 50% with comprehensive compliance. Accelerate trade with intelligent document processing to reduce errors, minimize effort, and scale operations efficiently.

Supply Chain Finance

Speed up supplier onboarding, invoice discounting, and dynamic financing across your supply chain. Manage working capital programs with smart risk assessment, real-time visibility, and governed workflows that benefit buyers, suppliers, and financiers.
credit-card-front

Payments Hub

Streamline end-to-end payment processes with a unified, low-code platform that connects siloed systems. Support omnichannel payments, ensure SWIFT compliance, and enable ISO 20022 readiness across gateways.

SME Lending

Optimize SME lending with AI-driven automation, ensuring seamless onboarding, digital processing, and integration with legacy systems for scalable, efficient, and future-ready lending operations.

Financial Service Request Management

Personalize loan servicing/request management and reduce first-response time by 25% to enhance engagement.

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Drive real-time decisions and dynamic actions with intelligent AI agents embedded across end-to-end journeys.

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Accelerate document-heavy processes with built-in intelligence that adapts to banking use cases.

Communication Analytics and Intelligence

Orchestrate timely and hyper-personalized communication across journeys.

Data Analytics and Intelligence

Enable precise, real-time decisions driven by banking-tuned models that evolve with every interaction.

Frequently Asked Questions

It’s a low-code, cloud-enabled platform that automates and streamlines service request handling across banking departments- enhancing turnaround time, SLA compliance, and customer satisfaction. 

It enables 50% faster turnaround and 90% quicker handling of subsequent requests through automation, straight-through processing (STP), and intuitive workflows. 

The solution supports requests across retail banking, commercial banking, wealth management, and internal departments like HR, finance, and operations. 

It offers omnichannel request initiation (mobile, portal, chatbot, branch, email), real-time notifications, and personalized dashboards, ensuring transparency and responsiveness. 

Yes, using the low-code Service Request Configurator, business users can define workflows, validations, forms, and rules-without relying on IT teams. 

It provides real-time tracking, automated escalations, and 360° dashboards to monitor request status, SLA breaches, and turnaround times. 

GenAI enables automated workflow generation, case summarization, and suggestive solutions based on historical data-accelerating resolution and reducing manual effort. 

It ensures secure handling of sensitive data, supports document compliance, and protects against unauthorized access with robust protocols. 

Users can access prescriptive analytics, create custom reports using a report wizard, and view performance metrics across geographies and departments. 

  • 50% faster turnaround time
  • 90% faster handling of repeat requests
  • Improved SLA adherence
  • Higher CSAT scores
  • Empowered employees and smarter operations

Orchestrate for an Intelligent Enterprise, Now!

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