Most automation breaks down at the exceptions. Not the routine cases, but the ones that need a document re-checked, a decision escalated, or a rule reconsidered halfway through.
As enterprises push toward AI agents and end-to-end automation, digital process automation (DPA) platforms are being asked to do more than manage workflows. They need to orchestrate people, systems, and AI agents together, adapt to shifting compliance requirements, and scale from a single pilot to enterprise-wide deployment without breaking.
Forrester’s The Digital Process Automation Software Landscape, Q3 2026, provides an overview of 39 vendors across this evolving market, including Newgen.
Use this report to:
- See how the DPA market is shifting as agentic AI and adaptive orchestration reshape traditional workflow automation
- Compare vendors by deployment model, industry focus, and geographic coverage
- Understand which capabilities matter most for your specific use cases — from case management to AI agent configuration to document automation
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