Overview
A leading US financial services provider modernized its legacy records management environment with NewgenONE Records Management System. The organization was managing millions of records across hundreds of Lotus Notes Databases, distributed servers, fragmented repositories, and disconnected governance models.
With growing data volumes, rising compliance obligations, and increasing demand for audit-ready access, the institution needed to move beyond legacy archival infrastructure. It required a scalable, cloud-native records management foundation that could support secure archival, policy-based retention, legal holds, discovery, and enterprise-wide governance.
Newgen helped the customer transform its legacy LNDB ecosystem into a unified, intelligent, and compliance-ready RMS. The implementation also enabled high-volume ingestion of journaled emails, CRM-generated communications, attachments, notifications, and related business records under a common governance framework.
How Newgen Made a Difference
NewgenONE RMS enabled the organization to modernize its legacy records environment while strengthening governance across records and communications. The platform brought together records, emails, documents, notifications, and business evidence into a unified framework for retention, search, access control, legal holds, auditability, and compliant disposition.
The implementation supported:
- Large-scale migration from hundreds of Lotus Notes Databases
- TB-scale daily ingestion across legacy records and enterprise communications
- Capture and archival of millions of journaled emails per day
- Automated ingestion of CRM-generated emails and related communications
- RMS policy enforcement across migrated records and archived communications
- Full-text search, metadata-driven discovery, audit trails, and legal hold management
Key Benefits Achieved
- Future-ready scalability for managing billions of records on the cloud
- Stronger compliance through automated retention rules and secure access controls
- Lower IT overhead by reducing dependency on legacy infrastructure
- Improved audit and litigation readiness with enterprise-grade legal hold management
- Faster retrieval of emails, documents, notifications, and related records for legal, audit, and complaints review
- Unified archival control across legacy records and business communications
- Stronger foundation for AI-ready information access and enterprise governance
Why You Should Read This Case Study
Read the complete case study to learn how a leading US financial services provider modernized a complex legacy records environment and built a scalable, cloud-native RMS foundation for compliance, archival, legal defensibility, and enterprise information governance.
Download the Case Study
Learn how NewgenONE RMS can help financial institutions modernize legacy records infrastructure, strengthen communication archival governance, and build a future-ready foundation for compliance and intelligent information access.
About Newgen
Newgen Software orchestrates intelligent enterprises at scale. The NewgenONE Platform unifies content, processes, and communications into an orchestration layer where intelligence is embedded into how enterprises operate, with trust, governance, and control built in. Enterprises move beyond fragmented initiatives to continuously adaptive, production-ready operations. Decisions, workflows, and experiences evolve in real time, shaped by context, data, and embedded AI.
