A leading global insurer was facing all three—and needed a smarter way to scale operations while improving speed, accuracy, and customer experience.
Insurance Operations Held Back by Legacy Complexity
- Rigid legacy technology limited team productivity and slowed response times
- Manual workflows extended turnaround times and delayed claims decisions
- Fragmented processes across regions increased operational costs
- Paper-based documentation created delays, errors, and compliance risks
- Inconsistent decision-making resulted from limited automation and subjective assessments
- Skilled resources were tied up in repetitive administrative activities
- Limited operational visibility made it difficult to identify bottlenecks before SLAs were breached
How NewgenONE Helped
With NewgenONE, the insurer brought claims, underwriting, and policy servicing onto a unified digital platform, combining intelligent automation, decisioning, content, and real-time visibility.
The Impact?
- 50% increase in productivity
- 70% of decisions automated
- 20% of claims processed straight-through
- 30% increase in claims completed within SLAs
Discover how the insurer built an end-to-end digital backbone for insurance operations—and transformed the way work gets done.
