Ensures 100% Compliance with AML/CFT, and GDPR requirements

Overview

The customer is one of Ethiopia’s leading private financial institutions, offering a comprehensive portfolio of personal, business, credit, and international trade finance services. As digital adoption accelerated, the bank needed to serve more than 300,000 customers through its digital lending platform.

However, paper-based workflows, fragmented loan origination processes, lack of real-time visibility and regulatory compliance slowed the bank’s growth.

Newgen’s Solution for the Bank

Newgen implemented the Business Process Automation (BPM) and Content Intelligence (ECM) capabilities that unified customer onboarding, loan origination, enterprise content management and trade finance operations. The solution enabled:

  • Digital customer onboarding with e-KYC, AML screening, FATCA/AML screening, and government ID verification
  • Automated multichannel loan origination for retail, SME, corporate, and Islamic banking
  • Centralized document management and secure content repository
  • Open API-based integration with Finacle CBS, CRM, and digital channels

The Impact of Newgen’s Digital Banking Platform:

Impact Business Value
301K+ Customers Served Scaled digital lending and onboarding to support a growing customer base.
ETB 1 Trillion+ Digital Transactions Enabled high-volume digital banking operations at scale.
100% Compliance Adherence Embedded AML/KYC and regulatory controls into banking workflows.
Faster Loan Disbursement Automated credit scoring, approvals, and SLA monitoring.
Paperless Operations Replaced manual, paper-based processes with unified digital workflows.
Multi-Country Deployment Created a scalable, future-ready foundation for expansion into new markets.