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Whitepapers, Case Studies, eBooks & Webinars for BPM, ECM, CCM & Case Management
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Case Study: Customer Service Management Process Transformation for a Fortune 500 Bank
Find out how the bank optimized their end-to-end process and experienced substantial top-line growth, which involved both tangible and intangible ...
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Case Study: Customer Communication Automation for a Leading Bank
Find out how the bank leveraged Newgen's CCM Suite, OmniOMS to generate faster communications, lower printing costs, and increase efficiency ...
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Case Study: Corporate Customer Lifecyle Automation for a Large Japanese Bank
Learn how a large Japanese bank used Newgen’s solutions to automate its corporate customer lifecycle.
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Case Study: Digital Transformation of Retail Lending Process in a Dutch Financial Institution
Find out how the client automated its retail lending process while keeping up with dynamic market conditions.
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Case Study: Strategic Transformation of NIC Bank’s Key Processes with Newgen’s BPM Based Banking Solution
NIC Bank's uses Newgen's BPM Based Banking Solution to strategically expand operations through digital transformation.
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Case Study: One of the Largest Indian Banks Automates a Gamut of Banking Processes to Become a Digital Enterprise
The bank used Newgen’s solution to digitally transform a gamut of banking processes and become a digital enterprise
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Case Study: A New Age Bank in South Asia Redefines Customer Experience
The bank, serving millions of customers, enhances their customer experience by streamlining the customer communication process from generation to delivery
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Case Study: US Based Bank Automates Commercial, Small Business & Online Account Opening
U.S. based bank automates Commercial, Small Business and Online Account Opening to keep up with evolving market conditions and ...
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Case Study: US Based Bank Unifies Commercial Lending Processes on a Single Platform
Using Newgen’s solution, the client implemented a single loan origination that met the requirements of its diverse lending offerings.
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Case Study: Caribbean Based Commercial Bank Transforms FATCA, ECM and Collections Management
The client is the leading financial services provider in the Sultanate of Oman. Payments processes at the bank were largely ...
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Case Study: National Commercial Bank Jamaica Limited Digitally Transforms Enterprise-wide Processes
The client wanted to unify its offerings on a single platform to offer better services to its customers and to ...
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Case Study: A Leading Middle Eastern Bank Transforms Key Payments Processes
The client is one of the leading financial services providers in the Sultanate of Oman. Payments processes at the bank ...
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Case Study: New York Based Community Bank Transforms Its Commercial Loan Origination
A New York Based Community Bank wanted to deliver premium services and deliver enhanced CX. Get this case study to ...
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Case Study: A Leading Bank in Caribbean transforms Retail Lending Operations with Newgen Solution
The bank was experiencing discrepancy between its service delivery and commitment to retail loan service excellence, which prompted them to ...
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Case Study: Account Opening Process Automation for Leading Public Sector Bank
Bank users were facing -great difficulty to maintain updated customer data in core system. It was time consuming to maintain ...
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Case Study: Transforming Account Opening and Funds Transfer for a leading Pan-African Bank
The leading Pan-African bank with their business across 22 countries faced challenges like: lack of process standardization. Also, the bank had ...
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Case Study: Newgen CCM Solution Implementation for Leading Bank in India
Learn how Newgen helped a bank with customer communication management that is among the first of the new-generation private-sector banks ...
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Case Study: Learn how Newgen enabled a leading North American Bank to become FATCA Ready
Customer on-boarding & KYC processes for Individual, Wealth & Corporate Banking has been made efficient with Newgen Solution. Also, integration with core ...
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Case Study: Automating Mortgage lending for a leading US Mortgage provider
If efficient tracking of operations resulting in effective handling of customer queries and loan servicing requests is of importance for ...
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Case Study: Trade Finance process transformation for one of the most tech-savy banks in the world
Learn how Newgen Solutions are helping a highly tech-savy bank reduce its TAT, increase processing capacity, adhere to SLAs, monitor ...
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Case Study: Sprucing up Trade Finance process for a leading Indian Bank
High speed of transactions ensured desired economy of scale, increased operational efficiency; reduced manual intervention caused faster TAT, and easy ...
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Case Study: Commercial Lending Process Automation at Bank Dhofar
Newgen’s robust BPM platform and agile implementation helped Bank Dhofar smoothly transition their processes to an automated environment & gain ...
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Case Study: Creating a smart Loan Origination Process for a leading financial services provide in Oman
Newgen’s BPM solution, being used by around 300 users across multiple branches, transformed the corporate loan process for the bank ...
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Case Study: Transforming Account Opening for a leading Central American Bank
Learn how Newgen Solution enabled in real time monitoring, report generation, real time visibility and agility/ continuous process improvement, among ...
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Case Study: Account Opening Process Automation at National Bank of Kenya
By implementing Newgen Banking Solution, National Bank of Kenya transformed its two critical processes-Account opening and Credit approval process and ...
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Case Study: Account Opening Process Automation at Bank Dhofar
Bank Dhofar implemented Newgen solution across 58 branches of the bank, which supports 700+ users with more than 1,20,000 documents scanned every month. ...
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