AI is prompting banks to look beyond digitizing existing processes. This conversation explores how banks can rethink their operating models, connect intelligence with execution, and create value across the customer journey. It also examines the role of governance in making AI transformation accountable and measurable.
What You’ll Learn
- Why AI transformation calls for changes to banking operating models
- How orchestration connects AI, decisions, workflows, and customer journeys
- What it takes to move from individual AI use cases to meaningful customer outcomes
- Why governance and clear measures of value should guide AI transformation from the start
“Banks must orchestrate journey and value across the entire customer lifecycle.”
-Alyson Clarke, Principal Analyst, Forrester, featured in Newgen Software Podcast as a Guest Speaker
