Overview
As a leading financial institution listed on the Singapore Stock Exchange, the customer offers deposits, personal finance, digital services, and SME corporate finance. But process complexity made it difficult to scale. Over six decades of operations, siloed processes, and 25+ loan products without central orchestration led to compliance risks, poor visibility, and slow turnaround.
Newgen’s Intelligent Orchestration
The institution partnered with Newgen to deploy the NewgenONE Loan Origination Solution (LOS), fully digitizing the end-to-end lending lifecycle across retail, auto, dealer, and SME financing.
The intelligent orchestration platform automated origination, underwriting, documentation, approvals, and disbursement, with API-driven integrations with 15+ systems, embedded AML/KYC compliance, and self-service portals for customers and dealers.
The Impact
- 30% increase in loan throughput
- 40% faster application processing
- 60% improved document handling
- 81,000+ documents digitized
- 45% faster dealer onboarding
- 100% compliance adherence
- 31,000+ loan records migrated
Download the case study to explore how this Singapore financial institution simplified lending operations and accelerated its digital transformation.
