The Background

The customer is a prominent Singapore-based government agency, responsible for planning, building, and managing the country’s land transport. It took a conscious decision to replace years of fragmented, manual records infrastructure and extend beyond patch-based fixes.

The agency implemented the NewgenONE Records Management System (RMS), while overcoming its legacy infrastructure with a single orchestration layer that governed the end-to-end records lifecycle.

Core Highlights

20 TB+

Data migrated

3,000+

Users supported

IM4L · IM8 · NAS

Compliance standards met

Read the complete success story to gain detailed insights into:

  • How the customer migrated legacy records at scale without carrying forward ungoverned debt
  • How AI handled classification, metadata, and retention automatically, at the point of capture
  • What it took to meet strict public sector compliance on a sovereign government cloud
  • How records became a strategic asset, not just a compliance obligation for the customer