Overview
A leading UAE-based bank transformed its customer onboarding experience by replacing paper-based, branch-dependent processes with a seamless digital onboarding journey powered by the NewgenONE platform. By orchestrating identity verification, compliance checks, and account creation into a single intelligent workflow, the bank significantly improved operational efficiency while delivering a faster, frictionless customer experience.
The Newgen Solution
Newgen implemented a unified Digital Customer Onboarding Solution on the NewgenONE platform, enabling an end-to-end mobile-first onboarding journey. The solution enabled live dashboards for process visibility and seamless integration with core banking and third-party systems.
The business benefits that enhanced customer experience included:
- Mobile-based account opening with OTP authentication and digital customer verification
- Real-time Emirates ID validation and facial recognition
- Automated AML screening and compliance checks
- Configurable business rules for automated decision-making
Business Impact
- 70% faster account opening
- 80% straight-through processing
- 60% reduction in manual effort
- 100% digital, mobile-first onboarding journey
Download the success story to explore how the bank accelerated the onboarding journey and improved customer service.
