Project Overview
A leading commercial bank in Jordan transformed its document-centric operations with Newgen’s Intelligent Business Process Management (BPM) and Enterprise Content Management (ECM) platform.
As transaction volumes continued to grow, the bank struggled with fragmented document storage, manual workflows, disconnected systems, and compliance risks. By unifying content, processes, and communications on Newgen’s intelligent orchestration platform, it automated mission-critical workflows, strengthened governance, and delivered faster, more customer-centric services.
The Newgen Solution
Newgen deployed its unified BPM and ECM platform, NewgenONE, that seamlessly integrated with the bank’s core banking and CRM systems. The solution centralized enterprise content, automated key business processes, implemented robust governance controls, and introduced RPA-driven automation to eliminate repetitive manual activities.
Key Business Outcomes
- Automated 17+ mission-critical banking processes
- Achieved 60% faster turnaround time for complex operations
- Archived over 7.1 million documents in a centralized repository
- Reduced search and validation time by 50%
- Improved document retrieval efficiency by 40%
- Lowered infrastructure overhead by 35–40%
- Enabled 100% compliance traceability through comprehensive audit trails
Download the complete case study to explore the transformation journey and business impact in detail.
