A Modern PAS Transformation for a Global Insurance Leader

Overview

A leading global health insurer modernized its policy administration environment to address growing operational complexity across underwriting and policy issuance. As health insurance volumes increased, manual underwriting logic, fragmented systems, and delayed policy activation began slowing decision-making and operational efficiency.

The insurer implemented a modern Policy Administration System to streamline underwriting processes, unify fragmented applications, and improve operational visibility across the health insurance lifecycle.

The Business Challenges

• Manual underwriting logic creating operational delays
• Fragmented systems limiting visibility across policy operations
• Extended underwriting turnaround time impacting policy issuance
• Delays between underwriting approval and policy generation
• Rising operational costs due to inefficient policy processing

What Changed with the Modern PAS

• Configurable decision framework replacing hard-coded underwriting logic
• Straight-through processing enabling automated handling of standard cases
• Integration of 15+ systems to unify policy operations
• 360-degree policy view across financial, claims, and servicing data
• Centralized workflows providing real-time SLA monitoring and operational visibility

The Business Impact

• 75% reduction in underwriting turnaround time
•  30% increase in straight-through processing
• 20% improvement in SLA compliance
• 40% faster policy issuance
• 15% reduction in cost per underwritten policy
• 30% improvement in customer satisfaction

Explore the Full Transformation

Discover how modernizing the policy administration core helped this global health insurer accelerate underwriting decisions, improve operational efficiency, and deliver a better customer experience.

Download the full case study to learn more.