Overview
Our customer is a Fiji-based banking institution offering various financial services and solutions, including deposit accounts, loans, insurance, term deposits, and business lending. Due to the lack of a unified interface and content platform, the bank faced difficulties in delivering standard services and solutions. The bank collaborated with Newgen to modernize and find a long-term solution for its challenges.
How Newgen Made a Difference
Newgen’s Enterprise Content Management software enabled the customer to improve its document-centric processes through streamlined content management, advanced search capabilities, and OCR-enabled digitization, addressing content mismanagement and transparency issues.
Key Benefits Achieved
- Increased operational efficiency and faster turnaround
- Effective decision-making and regulatory compliance
- Higher employee productivity with automated documentation
- Improved data security through rights-based data access
Read the complete case study to deep dive into how the low-code-based solutions helped the bank optimize its processes, increase efficiency, and boost user experience.