Meet Our Speakers
Runki Goswami
Chief Marketing Officer
Newgen Software
Rohit Makhijani
Principal Analyst
Forrester
Anurag Shah
Head of Product and Solutions
Newgen Software
Insurers face rising claims, complex regulations, and customers who expect instant, empathetic service. Yet, most AI investments remain stuck in pilots—delivering promise, not performance.
In this second part of Newgen TV’s podcast episode, Anurag Shah (Head of Product and Solutions, Newgen Software) and guest speaker, Rohit Makhijani (Principal Analyst of Forrester) explore what it takes to move AI from experimentation to execution.
The discussion was moderated by Runki Goswami, Chief Marketing Officer, Newgen Software.
Featured Insights from the Discussion:
- AI works best when designed around journeys, not functions
- Why AI initiatives fail when they’re layered onto legacy processes
- How agentic AI supports humans with real-time insights and recommendations
- The business impact of disconnected experiences on customers and agents
Key Takeaways for Insurance Leaders:
- Stop chasing AI use cases—start with business problems
- Align AI initiatives to measurable outcomes like expense and loss ratios
- Break down silos across claims, underwriting, and servicing
- Build regulator confidence through transparency and audit trails
