One of the Top 10 Co-operative Banks in India Transforms its Online Account Opening Process with Newgen

Overview

The customer is a leading multi-state bank in India and the first cooperative financial institution to go live with the Bharat Bill Payment System (BBPS) and Unified Payment Interface (UPI). The bank offers quality solutions to all individuals, business class, and corporate sectors through a close network of 138 branches.

The customer faced several challenges, stemming from manual processing, operational inefficiency, and insufficient digitization across the enterprise, which impacted the entire account opening process.

How Newgen Made a Difference?

By leveraging Newgen’s Online Account Opening Solution, our customer successfully digitized the end-to-end onboarding process. The deployed solution enabled the bank to drastically minimize the processing cycle time and deliver transformed customer experiences. Some of the core highlights include:

• Omnichannel initiation
• Unified Data Management System
• Workflow Configuration
• Video KYC
• API Integration with Core System