Overview
Our customer, an APAC-based statutory board, operates as a power industry regulator. To overcome hurdles posed by dependency on third-party integration, and legacy back-end processes for license approval and scholarship management, it chose Newgen’s low-code offerings.
Customer’s Pain Points
- Delays in license generation and communication
- Unavailability of a user-friendly interface
- Difficulty in viewing, tracking and sharing information
- Error-prone manual processes and slow operations
How Newgen Transformed the Processes
Newgen proposed its suite of products based on a low-code platform. The implementation of Intelligent Process Automation (IBPS), Omnichannel Customer Engagement (CCM), and Contextual Content Services (ECM) on GCC Azure Cloud brought remarkable results for the customer.
Benefits Achieved
- Efficient license approval system with streamlined processes
- 360-degree view of applicant information
- Improved customer experience and engagement
- Higher accuracy and faster decision-making
- Lower turnaround time and operation costs
Read the complete case study to know how the industry regulator attained a wide range of benefits by adopting Newgen’s end-to-end automation solutions.
