Meet Our Speakers
Pranab Ghosh
Partner
EY
Ritesh Varma
VP & Head, Business Consulting
Newgen Software
Manasvi Bahuguna
Senior Marketing Executive
Newgen Software
Insurance is no longer defined by how efficiently policies are processed. It is defined by how seamlessly insurers deliver trust when it matters most.
Customers compare insurers to digital leaders. They expect instant underwriting, transparent claims, and frictionless service. Yet behind the scenes, fragmented systems, legacy architecture, and siloed processes continue to slow decisions and break experiences.
The shift insurers can’t ignore
Insurance is evolving from an administration-led model to an advisory-led, experience-driven business.
“Customer experience has moved from an operational KPI to a strategic board-level priority.”
Leading insurers are no longer optimizing individual processes. They are orchestrating entire journeys, connecting customer interactions, operational workflows, data, and decision-making into one continuous value stream.
What separates leaders from the rest
Transformation is no longer about digitizing the front end. It’s about redesigning the entire operating model.
In this executive session, our experts will unpack how insurers are:
- Connecting front-end journeys with back-end decisioning and operations
- Using AI to enhance underwriting, claims, and customer service decisions
- Building ecosystem-driven operating models that evolve with the market
- Reusing AI, data, and automation assets to scale transformation sustainably
- Moving from siloed systems to unified, experience-led platforms
Why this matters now
New insurers are built for the ecosystem era. Legacy models weren’t. The future belongs to insurers who can orchestrate operations, AI, and experience into one connected system.
Tune in to the webinar to learn how insurance companies are gearing up for the coming decade!
