A New York-based not-for-profit health plan serving Medicare, Medicaid, and commercial members faced a few challenges.
Over time, its ECM environment had become fragmented, storing more than 160 TB of enterprise content across multiple repositories. Documents originated from over 20 different ingestion sources and were accessed by more than 600 users across departments. As content volumes increased, so did operational inefficiencies.
To address these challenges, the organization adopted the NewgenONE Contextual Content Services platform. Unlike traditional ECM systems designed primarily for storage, NewgenONE provided a cloud-native, intelligent content management environment capable of managing enterprise-scale healthcare content while integrating seamlessly with downstream systems.
