Southeast Asia’s First Full-spectrum Digital Bank Transforms Document-centric Banking Operations with Newgen

Overview

A leading fintech company in Southeast Asia, specializing in digital banking solutions, sought to enhance its operations due to increasing demand. Facing difficulties with document management and information retrieval, they chose Newgen for their digital transformation journey.

How Did Newgen Help?

Newgen addressed the customer’s challenges by implementing its Contextual Content Services (ECM) offering. By leveraging the solution, built on a low-code platform, the bank was able to achieve a significant improvement in accessing and safeguarding essential
documents and information. The solution streamlined document management across departments, including deposits, accounts, onboarding, and loans while seamlessly integrating with Backbase/Fintech applications.

Why Read the Case Study

Discover how our customer, Southeast Asia’s leading digital bank, overcame
document-centric hurdles with Newgen’s ECM solution. Gain insights into how the solution streamlined document management, enhancing operational efficiency and compliance. Learn how the customer was able to transition from manual to automated processes, fostering innovation and agility in traditional banking practices.