A global property and casualty insurer partnered with Newgen to modernize its fragmented document environment. The objective was to centralize document management, strengthen governance, and enable more efficient document-driven operations across underwriting, claims, and policy servicing while continuing to operate existing core insurance systems.
The Business Challenges
- Documents spread across legacy systems and shared repositories
- Manual metadata tagging and document indexing
- Limited integration with core insurance platforms and business applications
- Inefficient content-centric workflows across claims and policy processing
- Limited visibility and governance across document repositories
- Operational complexity caused by on premise infrastructure
What Changed with Newgen
- Centralized document management using NewgenONE ECM and Content Workdesk
- Multi-channel document capture through NewgenONE ECM on web
- Intelligent metadata extraction using NewgenONE Marvin, our Gen AI productivity Agent
- Records lifecycle governance through the NewgenONE Records Management System
- Workflow automation for document-driven processes using NewgenONE BPM
- Hybrid deployment combining cloud hosted applications with secure data storage
- Seamless integration with Guidewire, Majesco, Federato, and Salesforce
Learn how Newgen helped a global insurer create a more governed and connected document environment that supports efficient insurance operations.
