Case Study

Leading Insurance Company Enhances Customer Service with Newgen Omnichannel Customer Engagement (CCM) Product Suite


The client is one of the leading insurance players in India. The organization faced challenges in delivering effective customer communications due to manual, time-consuming processes, and dependency on multiple systems.

The client chose the Newgen Omnichannel Customer Engagement (CCM) product suite, OmniOMS, to deliver timely and effective customer communications.

Download the case study to learn how the organization leveraged CCM to enable omnichannel customer engagement and improve customer service.

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