Singapore-based Government Agency Modernizes Records Management with Newgen

Discover how a leading Singaporean government agency transformed its records management by replacing legacy systems with Newgen’s AI-first Records and Knowledge Management System.

Facing manual workflows, integration issues, and compliance complexity, the agency sought a future-ready solution. Newgen delivered a secure, cloud-native platform powered by intelligent automation and GenAI.

Highlights of the Transformation:

• End-to-end lifecycle management of public records
• GenAI-assisted document classification and summarization
• Seamless integration with MS Office, WOG AD, and third-party systems
• Assurance of IM4L, IM8, and audit compliance

The Outcome:

• Scalability to support 3,000+ users and 20 TB+ data
• Reduced manual effort and improved efficiency
• Faster search and retrieval of documents

Download the case study to explore the complete transformation journey.