A Premier Islamic Bank in Malaysia Simplifies Collections for Retail Lending Operations with Newgen’s AI-first Platform

Overview 

A Malaysian subsidiary of a leading global Islamic bank set out to modernize retail lending and collections. Manual processes, scattered data, limited visibility, and poor tracking slowed its recoveries and hampered its operations. To address these gaps and enhance operational control, the bank teamed up with Newgen and streamlined its retail lending collections on an AI-first platform. 

How Newgen Made a Difference 

Newgen collaborated with the bank to implement its Collection Management Solution, built on the
low-code, AI-first NewgenONE platform. With this in place, the entire collections lifecycle, from case initiation through closure, moved onto a single digital framework. The shift gave frontline teams instant access to unified customer views, automated workflows, and ensured smart routing that matched cases to the right people. 

Supervisors leveraged the real-time dashboards to gain instant clarity on exposures, delinquency patterns, and recovery performance. The impact was immediate: faster responses, better decisions, and more consistent outcomes. 

Download the complete case study to understand the implemented features in detail and see how the bank transformed collections into a unified, resilient, and audit-ready function.