A UK-based Pension Provider’s Journey to Smarter Content Management with Newgen

Meet the Customer

A trusted UK-based provider of workplace pension schemes, the organization has been serving employers, members, and advisers for nearly eight decades. To keep pace with evolving member expectations and regulatory demands, the organization wanted to modernize its content management landscape and reduce reliance on legacy systems for document processing, search, and retrieval.

It sought a reliable technology partner to continue delivering seamless and compliant services.

The Roadblocks

• Dependence on third-party document repositories
• Paper-driven document handling and slow approvals
• Poor integration with core pension platforms
• Lack of standardized metadata

Way Forward with Newgen

The organization partnered with Newgen to deploy NewgenONE Enterprise Content Management, an AI-first, low-code platform that provides a scalable, unified repository for simplified, secure, and efficient content management and archival. The solution eliminated silos, enabled digitization with metadata tagging, enhanced monitoring, and reduced operational costs. A simplified, browser-based interface ensured seamless and easy access for users.

Tangible Results

• 70% lower document handling time
• 77% shorter approval cycles
• 60% reduction in manual audit effort
• 250+ manhours saved every month

Download the case study to learn how Newgen’s automation helped the pension provider deliver faster, smarter services to their members while ensuring robust growth.