IDC has recognized Newgen as a ‘Leader’ in their MarketScape Worldwide Automated Document Generation (ADG) and Customer Communication Management (CCM).
Newgen Recognized as a ‘Leader’ in the IDC MarketScape
The NewgenONE Omnichannel Customer Engagement Platform delivers document generation as a core CCM capability, enabling AI-powered, context-aware creation, management, and delivery of end-to-end customer communications embedded within enterprise workflows, ensuring personalized, compliant experiences across omnichannel touchpoints.
Capabilities of NewgenONE Document Generation Software
Low-code Template Design for Enterprise Customer Communications
Design engaging, responsive customer communications using ready-to-use, low-code templates without writing code. Configure layout, logic, and personalization rules centrally while enforcing security, compliance, and brand governance. GenAI-driven personalization enhances relevance and accuracy, ensuring communications remain consistent, compliant, and aligned with enterprise branding standards.
Context-aware Personalization Across Customer Touchpoints
Enable responsive, self-service document generation and customer interactions across digital channels through portals and interactive touchpoints. Reduce wait times and improve experience with AI-driven digital sensing that listens to customer interactions in real time, analyzes context and behavior, and continuously refines engagement across channels.
Enterprise-scale Governance, Compliance, and Auditability
Ensure AI-enabled auto-archival of all customer communications with built-in governance to meet regulatory and data protection requirements. Gain real-time visibility with reporting and delivery tracking across channels—including print, email, and web—supporting audit readiness, compliance assurance, and operational transparency at scale
Secure Omnichannel Delivery with Cloud-ready Integration
Leverage a robust integration ecosystem and cloud-ready APIs to enable secure, seamless information flow across enterprise and SaaS applications. Deliver on-demand communications through customers’ preferred digital channels, while GenAI-powered multilingual translation supports real-time, context-aware engagement across global audiences.
The Evolution of Document Generation in Enterprise Customer Communications
Stage 1: Paper-based Documents
Historically, data-intensive organizations, including banking and financial institutions, government agencies, and shared services centers, relied on document generation to produce and distribute high volumes of paper-based transactional documents. These included account statements, policy letters, utility bills, and other compliance-driven communications, often supplemented with static, mass promotional content. Document generation at this stage was largely output-focused, designed to meet operational and regulatory needs rather than customer experience.
Stage 2: Digital Documents
Business leaders realized the need for more efficient alternatives to reduce paper-based, manual operations and go digital. This led to the adoption of emails, e-statements, e-bills, and more. Gradually, this trend became the norm, and document generation software was now expected to offer digital capabilities. Organizations also wanted the software to provide features for disbursing personalized promotional offers.
Stage 3: Customer-first Approach
With the emergence of new, interactive digital channels like social media and messengers, the role of document generation software further evolved. Organizations started realizing how critical it is to keep the customers happily engaged and began embracing a customer-first approach. This created the need for more personalized and engaging customer communications. Thus, the need for a modern and efficient system.
Document Generation Software Vs. Modern CCM Software
Traditional Enterprise Communication
Genric, static content
Batch generated
Print-focused
Mostly outsourced
Modern Customer Engagement
GenAI-powered dynamic, personalized content
AI-driven real-time, on-demand, and batch processing
AI-driven real-time, on-demand, and batch processing
Multiple-channel delivery
In-house
Turn Customer Communications into Intelligent Engagement
Explore how AI-first Document Generation, embedded within a modern CCM platform, helps enterprises deliver compliant, personalized communications that adapt in real time.
Lead with an Industry-recognized Platform
Customers
