Customer Overview
The customer is a top financial services provider in the United Kingdom and Ireland, serving over three million customers and businesses by spreading costs through regular installments. However, further expansion seemed challenging with legacy systems and heavy reliance on paper-based documentation.
The financier sought a modern loan origination solution to streamline approval processes, enhance efficiency, and improve customer experience. Newgen empowered the transformation with its advanced solutions.
How Newgen Helped
The customer chose to implement Newgen’s Loan Origination Solution, built on a low-code platform, to automate and accelerate the premium financing process. The solution, equipped with advanced decisioning tools, an intelligent rules engine, an integration hub, and rules-based approvals, among several other capabilities, enabled smarter, faster, and more transparent operations.
The customer achieved leadership visibility into partner performance, smooth system integrations, improved compliance, and highly informed decision-making.
Measurable Implementation Impact
- 70% reduction in loan approval time
- Average loan decisioning time reduced from 21 to 15 business hours
- 65000+ loan cases processed in a month
- Cases worth £3 billion decisioned
See the results for yourself. Download the case study now.