Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen.
The Forrester Wave™: Content Platforms, Q1 2025
Intelligent Document Processing for Enterprise-scale Operations
Newgen’s intelligent document processing (IDP) software enables enterprises to automatically classify and process documents based on layout, content, and object-level attributes, using embedded intelligence and machine learning. Built for high-volume document environments, the solution supports both structured and unstructured content, improving processing speed, accuracy, and operational efficiency while enabling actionable insights.
IDP enables users to automatically classify documents like application forms and claim forms; separate batches of documents in the SSC mailroom like invoices, credit notes, debit notes; separate batches of documents in the Health Plan mailrooms like complaints and appeals grievances, member enrollment applications, provider enrollment applications. By organizing documents at scale, it streamlines downstream processing and supports more consistent, context-driven decisions.
How Does Newgen Solve for Your Intelligent Document Processing Needs?
Unified Multi-channel Capture
Capture data and content from multiple sources, including scanners, e-mails, hot folders, mobile devices, and multi-function printers, and leverage AI-powered automation to translate it into actionable business information with enhanced accuracy. Furthermore, enhance organizational efficiency by applying AI-driven intelligence to streamline the three core areas of enterprise-level information capture—scan, transform, and deliver
Intelligent Extraction
Extract critical data from paper and digital documents to streamline your content-driven processes, enhance operational efficiency, and reduce errors. Aggregate documents from disparate sources, make them legible, extract data with precision, while continuously improving extraction accuracy. Enable identity document data extraction and redaction using AI and ML
Context-aware Content Classification
Auto-classify documents based on characteristics—structural, textual, or both—to streamline your content management operations. Leverage AI- and ML-based technologies to enable layout- and content-based classification. Enable access to contextual information to ensure smarter decision-making, improved productivity, and better customer experience
Process Automation with Integrated RPA
Automate simple to complex, repeatable business processes by integrating your human and robotic activities. Reduce the burden of mundane tasks on knowledge workers, while simultaneously optimizing overall business performance. Leverage AI and ML to deliver intelligent responses to your customers while retaining a human connection
Low-code Content-centric Workflow Automation
Leverage low code capabilities of the platform to rapidly design, develop, and deliver content-centric applications. Streamline businesses processes by digitizing simple departmental functions to complex enterprise-wide operations. Utilize visual development tools to build rich, interactive applications for web and mobile
Lead with an Industry-recognized Platform
How AI Agents Are Transforming Intelligent Document Processing
AI agents interpret documents in context, validate information in real time, and act across workflows—learning from exceptions, enforcing policies, and orchestrating multi-step processes without constant human intervention.
Customers