Newgen Recognized in The Forrester Wave™: Digital Process Automation Software, Q3 2025.
A “Strong Performer” of Digital Process Automation Software
Enterprise-grade Hyperautomation Powered by AI
Newgen offers a low-code digital transformation platform that unifies all the tools and capabilities required to enable enterprise-grade hyperautomation. The platform brings together intelligent process automation (BPM), contextual content services (ECM), and omnichannel customer engagement (CCM) to automate processes holistically. By seamlessly bridging process, content, and communication silos, Newgen helps organizations drive intelligent automation, operational agility, and scalable digital transformation.
What are the Common Challenges in Hyperautomation Journey?
Gap in Identification of High-value Automation Use Cases
Organizations often struggle to determine where to initiate, scale, or expand automation initiatives, leading to fragmented or low-impact outcomes. Successful enterprise-wide optimization of processes, data, and people through hyperautomation requires a structured, end-to-end evaluation to identify high-value use cases that deliver measurable business impact.
Lack of a Strategic Hyperautomation Roadmap
Many organizations begin their hyperautomation journey without a clear, long-term strategy or a defined scaling plan. As a result, efforts remain focused on tactical automation of routine tasks that deliver short-term efficiency gains but fail to support the broader objective of enterprise-wide, end-to-end hyperautomation.
Lack of Governance and Oversight
Many organizations struggle to coordinate their hyperautomation initiatives due to the absence of a robust governance framework. Without centralized oversight and strategic guidance embedded within the technology stack, automation efforts tend to operate in silos, making it difficult to scale initiatives effectively or realize consistent, long-term business value from hyperautomation.
Siloed Adoption of Automation Technologies
Implementing advanced technologies in isolation can create long-term scalability and integration challenges. While tools such as AI or RPA may deliver localized automation benefits, meaningful value emerges when these capabilities are integrated into a broader process backbone, enabling end-to-end orchestration, faster execution, and consistent customer experiences across the enterprise.
Intelligent Technologies Enabling Scalable Enterprise Hyperautomation
To address hyperautomation requirements holistically, organizations need a platform-based approach that streamlines and amplifies the impact of multiple automation technologies. The real challenge lies in breaking down functional and technology silos and establishing an integrated, enterprise-wide automation strategy. Newgen provides a unified digital transformation platform designed to meet these hyperautomation needs at scale. The platform enables:
Intelligent Process Automation (BPM)
Leverage an intelligent process automation (BPM) platform to orchestrate end-to-end enterprise workflows by seamlessly connecting people, bots, and systems. Enable collaborative, agile process execution across distributed and remote environments while maintaining high service speed, operational consistency, and quality of outcomes.
Process Intelligence
Strengthen hyperautomation outcomes by leveraging process intelligence capabilities, including advanced analytics and process mining, to assess the health and performance of business processes. Gain data-driven insights to identify automation opportunities, select the most effective automation techniques, and make informed decisions that drive continuous process optimization.
AI/ML Driven Process Intelligence
Bring intelligence into business processes by leveraging AI/ML based learning capabilities. Automatically route work from inbound channels to the appropriate users, enable smarter decision-making, and enrich interactions with both internal and external stakeholders through greater contextual awareness. Key capabilities include natural language processing (NLP), pattern recognition, sequence labeling, sentiment analysis, optical character recognition (OCR), and digital process automation.
Advanced Robotic Process Automation (RPA)
Leverage robotic process automation (RPA) to expand enterprise automation by handling repetitive, rule-based, and high-volume tasks across systems. Accelerate process execution, reduce turnaround times, and remove operational bottlenecks by minimizing manual intervention and intelligently routing exceptions to the right users, improving efficiency, scalability, and return on investment (ROI).
How Newgen Enables Enterprise-wide Hyperautomation
To solve your hyperautomation needs holistically, a platform-based approach is imperative to streamline and maximize the capabilities of these technologies. The crux lies in bridging silos-both functional and technological-and creating an integrated platform strategy. Newgen’s digital transformation platform is the answer to all your hyperautomation needs. The platform enables:
Accelerated End-to-end Process Automation
Hyperautomation depends on the coordinated use of core technologies such as business process management (BPM), robotic process automation (RPA), business rules and decision management, supported by low-code application development. These capabilities are further enhanced with AI, machine learning, and cognitive automation to improve speed, accuracy, and responsiveness. Newgen’s platform delivers end-to-end automation across process, content, and communication, enabling organizations to create measurable impact across customer-facing and operational workflows.
Continuous Process Optimization and Enterprise Agility
Newgen’s platform supports continuous process optimization through agile change management and built-in intelligence. Hyperautomation spans the full process lifecycle, discover, analyze, design, automate, measure, monitor, and reassess, requiring more than isolated tools. A functionally robust process management backbone, combined with rapid application development and adaptability, enables organizations to respond quickly to change while sustaining long-term automation maturity.
Build an Enterprise-ready Hyperautomation Strategy
Explore how to move beyond siloed automation to achieve scalable, governed hyperautomation across your organization.
Lead with an Industry-recognized Platform
Customers
