Enable end-to-end automation of complex and content-centric business processes. Leverage integrated robotic process automation to centrally manage agile business rules and streamlining processes. Furthermore, respond to unanticipated scenarios using platform’s dynamic case management capabilities.

What can you do with Newgen Digital Process Automation Solution?

Handle complex and mission-critical use cases

DPA system having BPM at their core should be designed to handle sophisticated mission-critical processes that span across enterprises. With the growing business complexities, organizations need platforms that provide a wide array of functionalities including but not limited to, case management, complex decision and logic support, integrations, robotic process automation (RPA), content management, process optimization, document automation, embedded AI/ML, and many more

Deliver large number of digital applications that handle unique, less complex, and wide use cases

With digital being an imperative, organizations are also demanding larger number of simpler applications and workflows that can handle unique and situational requirements spanning across departments and teams. These tools should offer simple-to-use development experience along with governance capabilities that enable their adoption across a wider range of developer personas

Provide general-purpose low code capabilities

In addition to automating applications that involve critical processes and workflows, organizations are also looking to develop applications that are data-driven. As a result, organizations now expect DPA system to offer capabilities beyond workflows to develop modern user interfaces, web portals, mobile apps, conversational interfaces, and others. These platforms should also offer intuitive developer experience to a wide range of developer personas to rapidly deliver applications.

Handle complex and mission-critical use cases

DPA system having BPM at their core should be designed to handle sophisticated mission-critical processes that span across enterprises. With the growing business complexities, organizations need platforms that provide a wide array of functionalities including but not limited to, case management, complex decision and logic support, integrations, robotic process automation (RPA), content management, process optimization, document automation, embedded AI/ML, and many more

Deliver large number of digital applications that handle unique, less complex, and wide use cases

With digital being an imperative, organizations are also demanding larger number of simpler applications and workflows that can handle unique and situational requirements spanning across departments and teams. These tools should offer simple-to-use development experience along with governance capabilities that enable their adoption across a wider range of developer personas

Provide general-purpose low code capabilities

In addition to automating applications that involve critical processes and workflows, organizations are also looking to develop applications that are data-driven. As a result, organizations now expect DPA system to offer capabilities beyond workflows to develop modern user interfaces, web portals, mobile apps, conversational interfaces, and others. These platforms should also offer intuitive developer experience to a wide range of developer personas to rapidly deliver applications.

How does Newgen solve for your DPA needs?

Rapid Application Development

Rapidly design, develop, and implement powerful enterprise-grade applications leveraging the power of AI and GenAI for web and mobile with easy point-and-click configurability while leveraging a robust low-code platform. Create domain-rich solutions to cater to dynamically evolving business requirements.

Business Process Automation

Automate complex, content-centric, enterprise-wide business processes while centrally managing agile business rules and streamlining processes through integrated robotic process automation. Furthermore, respond to unanticipated scenarios by leveraging the platform’s dynamic case management capabilities

Contextual Engagement

Capture, manage, and consume content generated in the context of business processes by leveraging AI and GenAI. Gather context from various sources and provide personalized, GenAI-driven communications to customers at multiple touchpoints.

Continuous Improvement

Continuously optimize business processes to enhance customer experience, improve employee productivity, and reduce operational costs with process analytics and intelligence, system-based recommendations, real-time reporting, and monitoring

Rapid Application Development

Rapidly design, develop, and implement powerful enterprise-grade applications leveraging the power of AI and GenAI for web and mobile with easy point-and-click configurability while leveraging a robust low-code platform. Create domain-rich solutions to cater to dynamically evolving business requirements.

Business Process Automation

Automate complex, content-centric, enterprise-wide business processes while centrally managing agile business rules and streamlining processes through integrated robotic process automation. Furthermore, respond to unanticipated scenarios by leveraging the platform’s dynamic case management capabilities

Contextual Engagement

Capture, manage, and consume content generated in the context of business processes by leveraging AI and GenAI. Gather context from various sources and provide personalized, GenAI-driven communications to customers at multiple touchpoints.

Continuous Improvement

Continuously optimize business processes to enhance customer experience, improve employee productivity, and reduce operational costs with process analytics and intelligence, system-based recommendations, real-time reporting, and monitoring

Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen.

The Forrester Wave™: Content Platforms, Q1 2025

Customers
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Customer Speak
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Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.
Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.
Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Bryan Wilken

Bryan Wilken

CIO & COO

Bank Midwest

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Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.
Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.
Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.
Steve

Steven Gutierrez

Steven Gutierrez

Digital Onboarding Director – Deposits

Centennial Bank

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All you need to know about Digital Process Automation

Digital Process Automation (DPA) solution automate, streamline, and optimize business processes across departments. It replaces manual, repetitive tasks with digital workflows that improve speed, accuracy, consistency, and visibility. DPA helps organizations modernize operations, reduce errors, enhance customer experiences, and support end-to-end digital transformation.

DPA works by mapping business processes, digitizing steps, automating tasks, and orchestrating workflows across systems and teams. It connects data, triggers actions, enforces rules, and monitors progress in real time. The platform centralizes tasks, approvals, and alerts, ensuring smoother operations and faster cycle times.

Digital Process Automation (DPA) eliminates manual work, inconsistent processes, long approval cycles, communication gaps, and data silos. It reduces errors, accelerates turnaround times, improves transparency, and ensures processes run the same way every time. Organizations use DPA to simplify complex workflows and overcome operational bottlenecks.

Traditional automation focuses on individual tasks. DPA automates end-to-end business processes, connecting systems, teams, and data flows. It emphasizes continuous improvement, workflow orchestration, scalability, and cross-functional visibility. DPA delivers broader operational impact compared to basic task automation.

Common Digital Process Automation (DPA) use cases include onboarding, service requests, approvals, case management, document workflows, compliance checks, claims, order processing, and internal operations. DPA supports processes that require coordination across multiple steps, teams, and systems.

Industries with complex and mission-critical use cases or high-volume rule-based, repetitive processes benefit the most from DPA, such as banking, insurance, healthcare, government, telecom, retail, and manufacturing. Digital Process Automation (DPA) helps these sectors improve efficiency, compliance, customer experience, and operational agility.

Core components of Digital Process Automation (DPA) include workflow automation, rules engines, form designers, dashboards, integrations, document handling, analytics, and monitoring. These work together to automate, track, and optimize digital processes from start to finish.

Digital Process Automation (DPA) eliminates manual tasks, standardizes processes, reduces handoffs, and enforces business rules automatically. It ensures faster execution, fewer errors, better data quality, and consistent outcomes, improving both operational efficiency and accuracy across workflows.

Yes. Digital Process Automation (DPA) handles simple tasks like data entry or approvals, as well as complex workflows involving multiple teams, systems, decision rules, and documents. Its flexibility makes it suitable for departmental and enterprise-wide automation.

Implementation timelines vary by process complexity. Simple workflows can go live in days or weeks, while multi-system, enterprise-wide automation may take a few months. Digital Process Automation (DPA) platforms support iterative delivery for faster value.

Most modern Digital Process Automation (DPA) platforms use visual designers and configuration-based tools, so basic workflows require minimal coding. Advanced integrations or complex business logic may need technical support, but business users can manage most routine changes.

Yes. Digital Process Automation (DPA) platforms integrate with CRMs, ERPs, core systems, databases, messaging tools, and APIs. This ensures seamless data flow, unified workflows, reduced duplication, and better system-to-system coordination.

Digital Process Automation  (DPA) challenges include unclear process definitions, resistance to change, integration complexity, legacy systems, and lack of governance. Successful adoption requires clear ownership, aligned teams, and standardized workflows.

Digital Process Automation (DPA) enforces standard procedures, captures every action, maintains audit trails, secures sensitive data, and applies consistent business rules. It helps organizations meet regulatory requirements and ensure process-level compliance.

Digital Process Automation  (DPA) delivers ROI through faster cycle times, reduced manual work, lower errors, improved compliance, better customer experiences, and higher productivity. Organizations also benefit from scalability, better resource utilization, and long-term operational savings.

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