Newgen Recognized as A “Strong Performer” in The Forrester Wave™: Digital Process Automation Software, Q3 2025.

A “Strong Performer” in The Forrester Wave™

Standardize and govern complex, content-centric workflows through centrally managed business rules and embedded robotic process automation. Handle exceptions, deviations, and evolving requirements with dynamic case management, ensuring operational continuity, compliance, and controlled flexibility across enterprise processes.

How NewgenONE Digital Process Automation Powers Enterprises

Mission-critical Process Orchestration at Enterprise Scale

  • Dynamic case management for exception-heavy and non-linear workflows

  • Advanced decisioning and business rules to enforce policies and compliance at scale

  • Seamless integrations and embedded RPA to unify systems and automate system-led tasks

  • Process intelligence and optimization to improve performance, SLAs, and outcomes

  • Embedded AI/ML capabilities to enhance accuracy, predictability, and decision quality

Delivery of High-volume Digital Applications

  • Simple, easy-to-use development experiences to accelerate application creation
  • Built-in governance capabilities to ensure controlled adoption at scale

  • Adoption by a wider range of developer personas without increasing operational risk

  • Less complex, task-focused workflows that complement core enterprise processes
  • Unique and situational use cases across departments and teams

Enterprise-grade Low-code Application Capabilities

  • Data-driven application development beyond traditional workflows

  • Modern user interface creation, including web portals and mobile applications

  • Support for conversational and assisted interfaces

  • Intuitive development experience for a wide range of developer personas to accelerate delivery

Mission-critical Process Orchestration at Enterprise Scale

  • Dynamic case management for exception-heavy and non-linear workflows

  • Advanced decisioning and business rules to enforce policies and compliance at scale

  • Seamless integrations and embedded RPA to unify systems and automate system-led tasks

  • Process intelligence and optimization to improve performance, SLAs, and outcomes

  • Embedded AI/ML capabilities to enhance accuracy, predictability, and decision quality

Delivery of High-volume Digital Applications

  • Simple, easy-to-use development experiences to accelerate application creation
  • Built-in governance capabilities to ensure controlled adoption at scale

  • Adoption by a wider range of developer personas without increasing operational risk

  • Less complex, task-focused workflows that complement core enterprise processes
  • Unique and situational use cases across departments and teams

Enterprise-grade Low-code Application Capabilities

  • Data-driven application development beyond traditional workflows

  • Modern user interface creation, including web portals and mobile applications

  • Support for conversational and assisted interfaces

  • Intuitive development experience for a wide range of developer personas to accelerate delivery

NewgenONE Digital Process Automation Capabilities for Enterprise Workflow

AI-driven Rapid Application Development

Rapidly design, develop, and implement powerful enterprise-grade applications leveraging the power of AI and GenAI for web and mobile with easy point-and-click configurability while leveraging a robust low-code platform. Create domain-rich solutions to cater to dynamically evolving business requirements.

Intelligent Business Process Automation

Automate complex, content-centric, enterprise-wide business processes with centralized control over agile business rules and decision logic. Streamline execution through integrated robotic process automation, while managing exceptions and unanticipated scenarios using dynamic, policy-driven case management, ensuring continuity, compliance, and operational resilience at scale.

Advanced Contextual Engagement

Capture, manage, and consume content generated in the context of business processes by leveraging AI and GenAI. Gather context from various sources and provide personalized, GenAI-driven communications to customers at multiple touchpoints.

Process Intelligence and Continuous Optimization

Continuously refine and optimize business processes using process analytics, operational intelligence, and real-time monitoring. Leverage system-driven recommendations and performance insights to improve customer experience, enhance employee productivity, and reduce operational costs, while maintaining visibility and control at scale.

AI-driven Rapid Application Development

Rapidly design, develop, and implement powerful enterprise-grade applications leveraging the power of AI and GenAI for web and mobile with easy point-and-click configurability while leveraging a robust low-code platform. Create domain-rich solutions to cater to dynamically evolving business requirements.

Intelligent Business Process Automation

Automate complex, content-centric, enterprise-wide business processes with centralized control over agile business rules and decision logic. Streamline execution through integrated robotic process automation, while managing exceptions and unanticipated scenarios using dynamic, policy-driven case management, ensuring continuity, compliance, and operational resilience at scale.

Advanced Contextual Engagement

Capture, manage, and consume content generated in the context of business processes by leveraging AI and GenAI. Gather context from various sources and provide personalized, GenAI-driven communications to customers at multiple touchpoints.

Process Intelligence and Continuous Optimization

Continuously refine and optimize business processes using process analytics, operational intelligence, and real-time monitoring. Leverage system-driven recommendations and performance insights to improve customer experience, enhance employee productivity, and reduce operational costs, while maintaining visibility and control at scale.

Digital Process Automation for Enterprise Scale

Explore how NewgenONE DPA supports operational complexity, exceptions, decision logic, and change without breaking processes or governance.

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Customers
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Customer Speak
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Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.
Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.
Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Bryan Wilken

Bryan Wilken

CIO & COO

Bank Midwest

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Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.
Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.
Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.
Steve

Steven Gutierrez

Steven Gutierrez

Digital Onboarding Director – Deposits

Centennial Bank

Real Outcomes Across Industries
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All you need to know about Digital Process Automation

Digital Process Automation (DPA) solution automate, streamline, and optimize business processes across departments. It replaces manual, repetitive tasks with digital workflows that improve speed, accuracy, consistency, and visibility. DPA helps organizations modernize operations, reduce errors, enhance customer experiences, and support end-to-end digital transformation.

DPA works by mapping business processes, digitizing steps, automating tasks, and orchestrating workflows across systems and teams. It connects data, triggers actions, enforces rules, and monitors progress in real time. The platform centralizes tasks, approvals, and alerts, ensuring smoother operations and faster cycle times.

Digital Process Automation (DPA) eliminates manual work, inconsistent processes, long approval cycles, communication gaps, and data silos. It reduces errors, accelerates turnaround times, improves transparency, and ensures processes run the same way every time. Organizations use DPA to simplify complex workflows and overcome operational bottlenecks.

Traditional automation focuses on individual tasks. DPA automates end-to-end business processes, connecting systems, teams, and data flows. It emphasizes continuous improvement, workflow orchestration, scalability, and cross-functional visibility. DPA delivers broader operational impact compared to basic task automation.

Common Digital Process Automation (DPA) use cases include onboarding, service requests, approvals, case management, document workflows, compliance checks, claims, order processing, and internal operations. DPA supports processes that require coordination across multiple steps, teams, and systems.

Industries with complex and mission-critical use cases or high-volume rule-based, repetitive processes benefit the most from DPA, such as banking, insurance, healthcare, government, telecom, retail, and manufacturing. Digital Process Automation (DPA) helps these sectors improve efficiency, compliance, customer experience, and operational agility.

Core components of Digital Process Automation (DPA) include workflow automation, rules engines, form designers, dashboards, integrations, document handling, analytics, and monitoring. These work together to automate, track, and optimize digital processes from start to finish.

Digital Process Automation (DPA) eliminates manual tasks, standardizes processes, reduces handoffs, and enforces business rules automatically. It ensures faster execution, fewer errors, better data quality, and consistent outcomes, improving both operational efficiency and accuracy across workflows.

Yes. Digital Process Automation (DPA) handles simple tasks like data entry or approvals, as well as complex workflows involving multiple teams, systems, decision rules, and documents. Its flexibility makes it suitable for departmental and enterprise-wide automation.

Implementation timelines vary by process complexity. Simple workflows can go live in days or weeks, while multi-system, enterprise-wide automation may take a few months. Digital Process Automation (DPA) platforms support iterative delivery for faster value.

Most modern Digital Process Automation (DPA) platforms use visual designers and configuration-based tools, so basic workflows require minimal coding. Advanced integrations or complex business logic may need technical support, but business users can manage most routine changes.

Yes. Digital Process Automation (DPA) platforms integrate with CRMs, ERPs, core systems, databases, messaging tools, and APIs. This ensures seamless data flow, unified workflows, reduced duplication, and better system-to-system coordination.

Digital Process Automation  (DPA) challenges include unclear process definitions, resistance to change, integration complexity, legacy systems, and lack of governance. Successful adoption requires clear ownership, aligned teams, and standardized workflows.

Digital Process Automation (DPA) enforces standard procedures, captures every action, maintains audit trails, secures sensitive data, and applies consistent business rules. It helps organizations meet regulatory requirements and ensure process-level compliance.

Digital Process Automation (DPA) delivers ROI through faster cycle times, reduced manual work, lower errors, improved compliance, better customer experiences, and higher productivity. Organizations also benefit from scalability, better resource utilization, and long-term operational savings.

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