OVERVIEW
In 2026, the Dutch financial services landscape will be defined by demonstrable resilience not just compliance checkboxes.
With frameworks such as the Digital Operational Resilience Act (DORA) and the EU AI Act accelerating oversight on digital operations and governance, institutions must go beyond technology upgrades. They must embed governed intelligence into content and communications, turning everyday decisions into provable outcomes.
Resilience by Design 2026 brings together senior leaders from banking and insurance to explore how Enterprise Content Management (ECM) and Customer Communications Management (CCM) become the backbone of regulatory readiness, operational clarity, and customer trust.
Why this event matters for you
Successful digital transformation is no longer just about automation, it’s about accountability, contextual intelligence and governance built in from ground up.
At this event, we will unpack:
ECM: Governance at the Core
How NewgenONE ECM helps financial institutions embed governance into every piece of content and every decision, ensuring that what regulators care about explainability, traceability and compliance is built into operations.
CCM: Conversations with Consistency
CCM elevates customer communication from disparate templates to orchestrated conversations, aligned to customer journeys, governed by policy and defensible to regulators.
AGENDA
| Time | Session |
|---|---|
| 13:30 – 14:00 | Registration & Welcome Coffee |
| 14:00 – 14:15 | Opening Remarks: The New Regulatory Imperative |
| 14:15 – 15:00 | Keynote — Embedding Resilience into Content & Communications Why context, governance, and provability are now table stakes |
| 15:00 – 15:45 | Panel Discussion — ECM as the Governance Engine Turning content into controlled, auditable decisions |
| 15:45 – 16:15 | Networking Break |
| 16:15 – 17:00 | Interactive Workshop — CCM for the Regulated Enterprise From one message to one governed conversation |
| 17:00 – 17:45 | Expert Roundtable — AI, DORA & the Dutch Financial Playbook Best practices for explainable and accountable automation |
| 17:45 – 18:00 | Closing Summary & Next Steps |
REGISTER NOW
This is an invite-only event tailored to senior practitioners committed to shaping resilient digital futures.
Secure your seat and join the conversation driving ECM and CCM as the core pillars of regulated digital transformation.
