“With Newgen, we achieved 98% faster fraud detection through automated analytics, a 40% increase in straight-through processing to reduce manual intervention, and a 30% improvement in first contact resolution, enabling quicker responses and enhancing customer satisfaction.”
Senior VP, Motor Claims, Leading Motor Insurance Company
Learn more about Newgen’s AI-Powered Claims Management Solution
AI-powered Claims Assessment
Upload vehicle images via our analytics-based tool to enable customers to receive quick, accurate assessments. Integrated with NAJM, Bashar, Taqdeer, Tahaqaq, Raseed, Local Police networks, and more, our platform streamlines claims processing to meet regulatory standards. Guided, interactive conversations-based reporting captures detailed incident information, while our motor claims assessor workbench offers a 360-degree panorama of claims and estimates.
Intelligent Fraud Detection and Claims Prevention
Enhance customer engagement and deliver tailored prevention strategies to meet individual needs with AI and data. Utilize predictive analytics, behavioral analysis, and data fusion for proactive risk prediction. Our fraud detection model uses claimant behaviour, vehicle details, third-party involvement, etc., to identify fraudulent claims, reduce claims leakages and ensure regulatory compliance.
Touchless Claims Processing
Automated severity scoring prioritizes claims, reducing cycle time and costs. The system assesses damage and repair costs, while an AI-driven rule library minimizes manual intervention. Adjudication or touchless claim settlement ensures single-touch claims payout for straight-through cases.
Seamless Ecosystem Collaboration
Instantly detect collisions and assess impact details—like severity, location, and speed—using real-time data from in-vehicle sensors and telematics. Our system leverages it further, triggering an alert for claims initiation. Empower your surveyors with access to live updates and reporting via our mobile app/portal. At the same time, repairers submit estimates & invoices through a collaborative portal, accelerating claims resolution end-to-end.
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