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40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |   

“With Newgen, we achieved 98% faster fraud detection through automated analytics, a 40% increase in straight-through processing to reduce manual intervention, and a 30% improvement in first contact resolution, enabling quicker responses and enhancing customer satisfaction.”

Senior VP, Motor Claims, Leading Motor Insurance Company

Learn more about Newgen’s AI-Powered Claims Management Solution

AI-powered Claims Assessment

Upload vehicle images via our analytics-based tool to enable customers to receive quick, accurate assessments. Integrated with NAJM, Bashar, Taqdeer, Tahaqaq, Raseed, Local Police networks, and more, our platform streamlines claims processing to meet regulatory standards. Guided, interactive conversations-based reporting captures detailed incident information, while our motor claims assessor workbench offers a 360-degree panorama of claims and estimates.

Intelligent Fraud Detection and Claims Prevention

Enhance customer engagement and deliver tailored prevention strategies to meet individual needs with AI and data. Utilize predictive analytics, behavioral analysis, and data fusion for proactive risk prediction. Our fraud detection model uses claimant behaviour, vehicle details, third-party involvement, etc., to identify fraudulent claims, reduce claims leakages and ensure regulatory compliance.

Touchless Claims Processing

Automated severity scoring prioritizes claims, reducing cycle time and costs. The system assesses damage and repair costs, while an AI-driven rule library minimizes manual intervention. Adjudication or touchless claim settlement ensures single-touch claims payout for straight-through cases.

Seamless Ecosystem Collaboration

Instantly detect collisions and assess impact details—like severity, location, and speed—using real-time data from in-vehicle sensors and telematics. Our system leverages it further, triggering an alert for claims initiation. Empower your surveyors with access to live updates and reporting via our mobile app/portal. At the same time, repairers submit estimates & invoices through a collaborative portal, accelerating claims resolution end-to-end.

AI-powered Claims Assessment

Upload vehicle images via our analytics-based tool to enable customers to receive quick, accurate assessments. Integrated with NAJM, Bashar, Taqdeer, Tahaqaq, Raseed, Local Police networks, and more, our platform streamlines claims processing to meet regulatory standards. Guided, interactive conversations-based reporting captures detailed incident information, while our motor claims assessor workbench offers a 360-degree panorama of claims and estimates.

Intelligent Fraud Detection and Claims Prevention

Enhance customer engagement and deliver tailored prevention strategies to meet individual needs with AI and data. Utilize predictive analytics, behavioral analysis, and data fusion for proactive risk prediction. Our fraud detection model uses claimant behaviour, vehicle details, third-party involvement, etc., to identify fraudulent claims, reduce claims leakages and ensure regulatory compliance.

Touchless Claims Processing

Automated severity scoring prioritizes claims, reducing cycle time and costs. The system assesses damage and repair costs, while an AI-driven rule library minimizes manual intervention. Adjudication or touchless claim settlement ensures single-touch claims payout for straight-through cases.

Seamless Ecosystem Collaboration

Instantly detect collisions and assess impact details—like severity, location, and speed—using real-time data from in-vehicle sensors and telematics. Our system leverages it further, triggering an alert for claims initiation. Empower your surveyors with access to live updates and reporting via our mobile app/portal. At the same time, repairers submit estimates & invoices through a collaborative portal, accelerating claims resolution end-to-end.

Brands using Newgen Platform
AXA
tokio
Venerable
MAX
Bajaj

Find Your Winning Strategy with Newgen

Request a demo to explore our motor insurance automation solutions for hassle-free claims management, efficient policy issuance, and automated underwriting.

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Frequently Asked Questions

Newgen’s AI-first Claims Automation Solution for Motor Insurance streamlines the end-to-end motor claims lifecycle, enabling insurers to achieve operational efficiency, customer satisfaction, and faster claim resolution through advanced AI-driven automation.

Newgen’s AI-first Claims Automation Solution for Motor Insurance tackles key challenges such as resource-intensive manual processing, inadequate automation, excessive human dependency, limited data analysis, and siloed systems that hinder efficiency and customer satisfaction.

Claim initiation can be done through multiple channels including customer portals, mobile apps, WhatsApp, branch walk-ins, and third-party portals. The AI agent in Newgen’s solution assesses damages, estimates repair costs, and classifies claims into straight-through processing (STP) or non-STP for faster settlement.

With advanced AI modeling, anomaly detection, and fraud detection algorithms, Newgen’s AI-first Claims Automation Solution for Motor Insurance identifies suspicious claims in real time, doubling fraud detection rates and ensuring fair payouts.

The solution integrates seamlessly with government and police databases, banks, payment systems, regional transport authorities, and support systems like towing and salvage companies to ensure real-time data synchronization and quick decision-making.

Policyholders benefit from real-time updates, proactive communication across channels, guided incident reporting, and predictive analytics for faster processing. These capabilities enhance trust and improve customer retention by up to 30%.

AI-powered image analysis identifies vehicle damage, estimates repair costs, and ensures accurate settlement. Telematics-driven data further aids in precise reporting, reducing errors and ensuring transparency in claim payouts.

Newgen’s solution provides multi-layered security, encrypted storage, and audit-friendly workflows to safeguard sensitive customer data while simplifying regulatory compliance and audits.

Yes. With a microservices architecture, automated workflows, and AI-powered operations, Newgen’s solution can increase straight-through processing by 40%, improve first-time resolution rates by 20%, and handle higher claim volumes seamlessly.

Insurers can gain benefits such as scalable operations, superior customer experience, multi-channel communication, real-time fraud detection, improved compliance, and enhanced service quality across the entire claims lifecycle.

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