Agentic Insurance Journeys
Personalized insurance journeys through real-time support, end-to-end agentic automation
NewgenONE AI Agents leverage our low-code foundation to unify data, guide intelligent decisions, and execute actions seamlessly within your insurance workflows. They drive smarter outcomes across every insurance journey.
Built on NewgenONE, our Agentic insurance journeys support your key teams in underwriting, claims, and policy management, helping them respond faster, act smarter, and enhance every customer interaction with intelligence. From policy issuance to underwriting, adjudication, and renewal, NewgenONE AI Agents autonomously orchestrate and execute the right actions across every touchpoint. Leverage our multi-agents to reduce delays, personalize engagement, and ensure your customers feel heard, supported, and valued throughout their journey.
AI Agents Purpose-built for Insurance
Insight
With access to structured and unstructured data across policy, claims, documents, and external sources, NewgenONE AI agents deliver context-aware insights in real time. This unified view empowers insurance teams to act with speed and clarity from policy issuance to complex claim adjudication.
Decision Intelligence
Powered by domain-specific models, rules, and a reasoning engine, Agentic AI enables agents to make informed and explainable decisions. Integrated with business logic and compliance frameworks, these agents support underwriters, claims managers, adjudicators, and policy teams with accurate and role-aware recommendations.
Action
AI agents embedded within the NewgenONE platform drive real-time execution across systems and channels. Whether triaging a claim, adjudicating complex cases, generating policy documents, or triggering retention workflows, agents ensure timely and intelligent actions across the entire insurance journey.
Benefits of NewgenONE AI Agents for Insurance
For Underwriters
Increase efficiency and precision in risk assessment
Experience a new level of efficiency and accuracy in risk assessment with NewgenONE AI Agents for Underwriters. The Underwriting Assistant Agent prioritizes high-risk and high-value submissions while summarizing documents and extracting underwriting data. The Claim Probability Agent predicts claim likelihood, detects potential fraud, and evaluates pricing sensitivity. Integrated with rating engines and core systems, the multi-agent framework lets underwriters focus on high-stakes judgment.
For Claims Managers
Enhance triage, minimize fraud, and expedite settlements
AI Agents offer real-time insights for enhanced triage, reduced fraud exposure, and accelerated settlements. They evaluate policies for claim likelihood before FNOL and flag suspicious patterns for early fraud detection. Claims are routed based on severity and complexity. The Claims Adjudicator Agent supports contextual search, identifies trends, and enables faster, consistent adjudication for improved policyholder satisfaction.
For Policy Management Teams
Simplify policy generation, servicing, and retention
Policy servicing teams gain visibility and control across the customer lifecycle. The Policy Retention Agent manages templates, clauses, and brand assets to create personalized, compliant documents. Workflows are triggered by customer behavior, and churn risks are identified with recommended retention strategies. Compliance is built in across every touchpoint to ensure consistent, efficient servicing.
For Underwriters
Increase efficiency and precision in risk assessment
Experience a new level of efficiency and accuracy in risk assessment with NewgenONE AI Agents for Underwriters. The Underwriting Assistant Agent prioritizes high-risk and high-value submissions while summarizing documents and extracting underwriting data. The Claim Probability Agent predicts claim likelihood, detects potential fraud, and evaluates pricing sensitivity. Integrated with rating engines and core systems, the multi-agent framework lets underwriters focus on high-stakes judgment.
For Claims Managers
Enhance triage, minimize fraud, and expedite settlements
AI Agents offer real-time insights for enhanced triage, reduced fraud exposure, and accelerated settlements. They evaluate policies for claim likelihood before FNOL and flag suspicious patterns for early fraud detection. Claims are routed based on severity and complexity. The Claims Adjudicator Agent supports contextual search, identifies trends, and enables faster, consistent adjudication for improved policyholder satisfaction.
For Policy Management Teams
Simplify policy generation, servicing, and retention
Policy servicing teams gain visibility and control across the customer lifecycle. The Policy Retention Agent manages templates, clauses, and brand assets to create personalized, compliant documents. Workflows are triggered by customer behavior, and churn risks are identified with recommended retention strategies. Compliance is built in across every touchpoint to ensure consistent, efficient servicing.
Meet the NewgenONE AI Agents for Insurance
Find Your Winning Strategy with Newgen
See how Newgen’s low-code platform is transforming the insurance industry. Request a demo to explore our insurance-specific solutions.
Request a demoGot Questions?
Enter your information, and a Newgen representative will be in touch shortly.
Frequently Asked Questions Related to Agentic Insurance Journeys
An Agentic Insurance Journey is an AI-powered framework that streamlines the end-to-end insurance lifecycle—from underwriting to claims adjudication to policy retention. It enables insurers to deliver intelligence, precision, and personalization at every stage.
NewgenONE empowers insurers with four specialized AI agents that work together to automate actions, anticipate risks, accelerate resolutions, and personalize customer engagement:
- Underwriting Assistant
- Early Claim Probability Agent
- Claim Adjudication Agent
- Policy Retention Engine
The Underwriting Assistant triages submissions, scores risk, and extracts underwriting data from documents. This improves underwriting accuracy, prioritizes high-risk/high-value cases, and reduces time-to-bind for insurers.
The Early Claim Probability Agent predicts claim likelihood at the underwriting stage using advanced risk indicators. By flagging high-risk cases early, it enables insurers to make more accurate and proactive decisions.
The Claim Adjudication Agent simplifies complex claim processing by extracting key insights, legal facts, and contextual information from claim documents. It speeds up claim resolution and ensures faster, more consistent, and accurate decision-making.
The Policy Retention Engine identifies at-risk policyholders and engages them with personalized, data-backed outreach. It recommends timely retention strategies to enhance customer loyalty and reduce policyholder churn.
- For Underwriters – Prioritizes high-risk submissions and improves accuracy
- For Policy Management Teams – Generates compliant documents and drives upsell/cross-sell opportunities
- For Claim Adjudicators – Provides contextual summarization and smart search
- For Claims Managers – Enables fraud detection, real-time triage, and proactive engagement
NewgenONE delivers:
- Faster decision-making in underwriting and claims
- Improved customer engagement and retention
- Reduced fraud and operational inefficiencies
- End-to-end automation of insurance workflows
Newgen has been recognized as a ‘Leader’ in The Forrester Wave™: Content Platforms, Q1 2025, showcasing its strong capabilities in AI-first, low-code, and digital transformation platforms.
The framework leverages:
- Artificial Intelligence & Machine Learning for prediction and personalization
- Low-code automation for faster deployment
- Content services & process automation for compliance and efficiency
- Omnichannel engagement for personalized customer experiences
AI-powered claims management software automates claim intake, triage, and settlement, reducing turnaround time and costs. It ensures accuracy, flags potential fraud, and empowers insurers to deliver faster, more transparent resolutions to customers.
Insurers should seek claims management systems with automated adjudication, fraud detection, and seamless integration with core platforms. Newgen’s AI-driven claims solutions combine these capabilities with agility and scalability for better outcomes.
AI-driven claims adjudication software validates claims against policy terms quickly and consistently. It reduces disputes, increases accuracy, and helps insurers deliver fair and transparent claim outcomes at scale.
Automated underwriting software accelerates policy issuance by minimizing manual work and standardizing risk decisions. With AI-driven insights, NewgenONE underwriting assistant helps insurers improve accuracy, efficiency, and customer satisfaction.
Commercial insurance underwriting software streamlines the evaluation of complex risks by combining AI, advanced analytics, and automation. It reduces manual errors, improves consistency, and enables faster decision-making across underwriting teams. With real-time insights and integrated workflows, insurers can enhance risk assessment, boost profitability, and deliver quicker policy issuance.
Underwriting workbench software provides a unified workspace for underwriters to access data, workflows, and decision tools. With platforms like NewgenONE, insurers gain visibility, collaboration, and speed, enabling smarter and more consistent risk assessments.
Policy servicing includes renewals, endorsements, and cancellations that shape customer experience. By adopting policy servicing software, insurers reduce errors, ensure compliance, and handle customer requests faster and more effectively.
Policy servicing automation eliminates delays, reduces errors, and delivers personalized experiences. With NewgenONE policy retention engine AI Agent, insurers can proactively prevent lapses, strengthen customer relationships, and drive long-term loyalty.
NewgenONE agentic insurance Journeys unify claims, underwriting, and policy servicing on a single AI-powered, low-code platform. Unlike traditional siloed systems, they enable insurers to operate with speed, precision, and agility.
Insurers ensure future readiness by adopting platforms that adapt to evolving regulations and customer expectations. With NewgenONE, carriers can modernize operations, integrate AI, and innovate without costly system overhauls.
