A Global Insurer Reimagines Claims, Underwriting, and Policy Servicing

How One Insurer Reduced Costs, Improved SLAs, and Scaled Operations Without Replacing Its Core Systems

Legacy platforms and manual processes are slowing down core insurance operations. As service volumes grow, insurers struggle with delayed claims, inconsistent decisions, rising costs, and limited visibility across functions.

This case study reveals how a global insurer transformed claims, underwriting, and policy servicing by building a unified digital backbone while keeping its existing core intact.

The Challenge: When Core Operations Become a Bottleneck

The insurer was facing increasing pressure across markets:

• Slow claims processing and long turnaround times
• Manual, paper-heavy workflows driving up operational costs
• Inconsistent decisions across underwriting and servicing
• Limited visibility into SLAs and operational risk

These challenges were not just operational. They directly impacted customer experience, compliance, and scalability.

The Turning Point: Modernizing Without Core Disruption

Instead of replacing core systems, the insurer adopted a platform approach to:

• Automate and orchestrate core insurance processes
• Enable straight-through processing across functions
• Standardize decisions while retaining governance
• Gain real-time visibility into performance and SLAs

The result was a faster, more resilient operating model built for scale.

What You’ll Learn in the Full Case Study

• How the insurer modernized claims, underwriting, and servicing without replacing the core
• The operating model behind straight-through processing at scale
• Where automation delivered the fastest ROI
• How governance and visibility were built into everyday operations
• Key takeaways insurance leaders can apply immediately

See how a global insurer transformed core insurance operations into a fast, intelligent, and scalable digital backbone.