UAE’s Digital-first Bank Optimizes Document Management with Newgen

Faced with mounting document volumes, dipping customer experience, fragmented systems, and growing compliance demands, a leading Islamic bank in the Abu Dhabi Global Market (ADGM) sought a smarter, unified approach to document management.

With Newgen’s AI-first ECM platform, the bank transformed its content services to centralize storage, standardize folder structures, and automate scanning, indexing, and compliance tracking.

Key Outcomes:

• Archival capacity doubled from ~800 to over 1,600 documents/month
• Compliance improved with automated versioning, access logs, and timely reminders
• Operational risk reduced and productivity improved via structured, role-based access
• Audit-readiness enhanced through real-time tracking and reporting

Download the complete success story to explore the transformation journey.