One of the Fastest Growing Banks in the Middle East Simplifies Document Management with Newgen

Overview

A major financial institution in the UAE and MENA region wanted to restructure its document management processes across its expanding portfolio. The rise in the volume of electronic and physical records created issues with document administration, storage cost, records retrieval, and compliance adherence. To address these challenges, streamline document-heavy processes, and deliver a seamless customer experience, the bank partnered with Newgen.

How Newgen Made a Difference

The customer leveraged Newgen’s AI-first Contextual Content Services platform to unify documents in a single, secure repository. The implementation enabled users to instantly access information, automated tedious tasks, and ensured data consistency across operations. Furthermore, the offering streamlined content capture, enabled smooth retrieval and archival, and reinforced compliance. As a result, the bank cut turnaround time by 60%, improved transparency, and strengthened collaboration.

Download the complete case study to understand how the bank archived 70 million files, processed 35,000 new documents/day, and handled 50TB of records efficiently. Explore the capabilities that helped the bank revamp its document management.