One of the Largest Banks in the UAE Streamlines Onboarding and Lending Process with Newgen

Overview

Our customer is one of the largest banks in the MENA region, recognized globally for its market capitalization, strong credit ratings, and substantial assets. With a wide range of customized products and services, the bank has established its reputation, providing a highly personalized banking experience.

However, despite its scale and success, the bank’s operations were hampered by legacy systems and a lack of standardized processes. Daily tasks often involved duplicate data entry, leading to inefficiencies, higher costs, and siloed departments. To address these issues and build a stronger foundation for growth, the bank selected Newgen as its technology partner, enhancing lending and onboarding processes.

How Newgen Made a Difference

Newgen’s Small and Medium Enterprise (SME) Lending and Service Request Management (SRM) Solution was deployed to automate and digitize the end-to-end onboarding and lending process. The solution enabled the bank to improve its day-to-day operations, minimize business risk, and integrate seamlessly with the core banking system.

Read the complete success story to understand how the implemented solution, combined with the features of SME lending and SRM, empowered the bank to achieve notable business benefits, including minimized costs, maximized operational efficiency, and faster turnaround time.