A leading insurance provider in Saudi Arabia, managing millions of policyholders across health, motor, and general insurance portfolios, embarked on a strategic automation journey to modernize its claims operations. With high volumes of paper-based and semi-structured forms, the insurer faced inefficiencies, long turnaround times, and rising costs. The goal? Build an AI-first foundation for straight-through claims processing and deliver a superior customer experience.
Challenges
- Manual data entry from scanned claim forms caused frequent errors and delays
- Outdated OCR tools failed to handle multilingual, multi-format documents
- High claim cycle times led to customer dissatisfaction and audit failures
- Lack of embedded compliance and traceability increased regulatory risk
Business Impact
- 95% Accuracy in document extraction and classification
- 50% Reduction in manual data entry
- Straight-through Processing for high-confidence cases
- Faster Settlements and improved customer satisfaction
- Audit-ready Framework ensuring compliance
Download the case study to learn how Newgen transformed a fragmented, paper-heavy claims ecosystem into an AI-driven, scalable automation framework.
