Engage customers intelligently with AI and GenAI-powered communication, delivering contextual, real-time interactions across their preferred channels. Leverage GenAI to personalize messaging, automate content creation, and enhance responsiveness. Design and deploy standard or custom communications effortlessly using a visual, model-driven environment. Seamlessly integrate AI-powered customer communication workflows with plug-and-play capabilities, ensuring a connected, dynamic experience across applications, touchpoints, and enterprise ecosystems.
What you can do with Newgen Customer Communication Management Software?
Modernize template generation
Design engaging, AI-powered customer communications with intuitive, ready-to-use templates that do not require any coding. Leverage GenAI to automatically generate dynamic templates, personalize messaging, and apply intelligent recommendations. Ensure brand consistency, security, and compliance while delivering hyper-personalized and impactful communications.
Ensure seamless communications
Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless information flow across systems. Interact with your customers on-demand through their preferred digital channels
Enhance customer experience
Enable intelligent, responsive interactions across multiple channels with AI-powered document generation and self-service portals. Reduce wait times with GenAI’s dynamic, event-triggered communication capabilities, ensuring proactive engagement. Expand reach through social media, triggering personalized, real-time interactions tailored to customer preferences.
Ensure scalability and compliance
Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Handle a large volume of communications with our cloud-based customer engagement suite
How Does Newgen Solve for Your CCM Needs?
User-friendly Template Design
Design engaging, AI-enhanced customer communications with user-friendly, ready-to-use templates—no coding required. Leverage GenAI to auto-generate templates, apply intelligent personalization, and ensure security and compliance in line with branding guidelines.
Personalized Customer Experience
Enable AI-driven, responsive customer interactions across channels with GenAI-powered document generation and self-service portals. Reduce wait times with real-time, event-triggered communications, and use AI-based digital sensing to analyse customer interactions instantly, improving engagement.
Scalability and Compliance
Ensure 100% AI-powered auto-archival of every communication while complying with regulatory and data protection standards. Use AI for intelligent tracking and analytics, generating real-time reports across various channels, including print, email, and web. The cloud-friendly, AI-optimized architecture ensures seamless scalability with zero downtime.
Ensure scalability and compliance
Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless and secure information flow across systems. Interact with your customers on-demand through their preferred digital channels. Secure communication content in various forms to enhance information accessibility and faster retrieval
Lead with an Industry-recognized Platform
Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen.
The Forrester Wave™: Content Platforms, Q1 2025
Customers
Customers Speak
Chief Retail Banking Officer
Bank Dhofar
Real Outcomes Across Industries
All you need to know about Customer Communication Management Software
Customer Communication Management, also known as omnichannel customer engagement, refers to a convergent set of information technology solutions that enable organizations to manage every aspect of customer communication. CCM provides a centralized platform that connects an organization’s enterprise and core applications, web modules, portals, customer relationship management systems, etc. and automates the delivery of communications across multiple engagement channels, including email, print, SMS, WhatsApp, and other social media platforms.
Additionally, CCM helps organizations to personalize communications, based on the customer’s profile, interests, and behavioral patterns, and to share targeted communications on their preferred channels. Armed with various functionalities, including modern designer, secure distribution, tracking and monitoring, user-friendly templates, Newgen’s omnichannel customer engagement software, enables business leaders to enhance customer experience with personalized and consistent communications across channels.
Listed here are 10 key considerations for selecting an ideal customer communication management software:
- Flexible designing and authoring designer
- Extensive template management capabilities
- Web-based content repository
- Automated document generation
- Faster letter and contract generation
- Multi-channel distribution and tracking
- Diverse integration capabilities
- Strong user management and extensive audit logs
- Robust integration with business applications, core systems, portals, etc.
- Cloud deployments, enabling faster time-to-market
