NewgenONE Platform
AI-powered Secure Messaging Center
Streamline and secure client communications with specialized message management APIs
Manage your client messages and attachments, such as service requests, complaints, correspondences, and more, using a personalized, secure, and agile messaging center. Easily retrieve a message thread or a desired attachment from a single interface by integrating the message center with your existing application ecosystem. Safeguard business-critical data through robust security features while complying with regulations.
Secure Messaging Center with NewgenONE
End-to-end Messaging Management
Single interface to view messages and perform related functions, eliminating the need to navigate between different portals
Comprehensive messaging APIs for creating, replying, forwarding, searching, and deleting messages and adding attachments
AI-assisted efficiency accelerating response times and customer experience with auto-replies, intelligent suggestions, and smart categorization
Centralized repository for classified and structured content and communication management
Scalable and Secure
Flexibility to automatically scale to manage current and future millions of users, customers, and content volume
Enterprise-grade security features, such as encryption, IP-geo fencing, password protection, etc. for secure messaging among stakeholders
Rights-based access for greater control over what messages users and client can read, create, modify, and delete
FINRA & SEC regulatory compliance
Enhanced customer experience
Intuitive interface with flexible mailbox management – move messages, create folders, save drafts, reply, delete, and maintain a contact registry for a smoother, faster customer experience
Threaded conversations with full context
Exhaustive file types support, with preview and download capability
Extensive Search Capabilities
GenAI-powered search engine capabilities to quickly find the desired messages and attachments
Ability to manage message threads with a wide range of content types, including text-based messages, images, audio, and video
Key Benefits
Enhanced customer experience
An intuitive interface with flexible mailbox management. Comprehensive messaging APIs to move messages, create folders, save drafts, reply, delete, send (including MIME format) and maintain a contact registry for a smoother, faster customer experience with the ability to customize the user contact list through deletion, hiding, and favoriting.
Shared mailboxes for corporate teams
Enable multiple users to collaborate within a single mailbox, ideal for corporate and institutional customers who need coordinated responses. Equipped with a list of predefined message templates for composing secure message.
Account management APIs
Create, update, view, and delete user accounts, as well as manage user types, ensuring seamless account lifecycle management. APIs for secure account access, including session initiation, account detail retrieval, password changes, and logout functionality.
Exhaustive file types support
bmp, .doc, docx, .gif, .jpg, .pdf, png, ppt, .tif, .tiff, .xls, .xlsx, and .xml file types. Ability for user to be able to preview and/or download an attachment. Support HTML, rich text and plain text. E.g., bolded, bullets, change font size, change font type, color font, highlight, etc.
Enterprise-ready scale
Proven to support millions of customers and users, ensuring consistent performance as the messaging volumes grow.
Message templates
Select from a list of predefined message templates when composing a secure message.
Threaded conversations with full context
Preserve message history in conversation threads so agents and customers always see the whole story, reducing back-and-forth and errors.
Comprehensive messaging APIs
Message handling, including message metadata, viewing messages, sending messages (including MIME format), moving, deleting, and retracting messages.
AI-assisted efficiency
Accelerate response times with AI-driven auto-replies, smart categorization, and intelligent suggestions, improving accuracy and agent productivity
Migration accelerator and compliance
Migration accelerator for existing mailbox data with and without attachments.
