Agentic Insurance Journeys
Personalized insurance journeys through real-time support, end-to-end agentic automation
NewgenONE AI Agents leverage our low-code foundation to unify data, guide intelligent decisions, and execute actions seamlessly within your insurance workflows. They drive smarter outcomes across every insurance journey.
Built on NewgenONE, our Agentic insurance journeys support your key teams in underwriting, claims, and policy management, helping them respond faster, act smarter, and enhance every customer interaction with intelligence. From policy issuance to underwriting, adjudication, and renewal, NewgenONE AI Agents autonomously orchestrate and execute the right actions across every touchpoint. Leverage our multi-agents to reduce delays, personalize engagement, and ensure your customers feel heard, supported, and valued throughout their journey.
AI Agents Purpose-built for Insurance
NewgenONE AI Agents leverage our low-code foundation to unify data, guide intelligent decisions, and execute actions seamlessly within your insurance workflows. They drive smarter outcomes across every insurance journey.
Insight
With access to structured and unstructured data across policy, claims, documents, and external sources, NewgenONE AI agents deliver context-aware insights in real time. This unified view empowers insurance teams to act with speed and clarity from policy issuance to complex claim adjudication.
Decision Intelligence
Powered by domain-specific models, rules, and a reasoning engine, Agentic AI enables agents to make informed and explainable decisions. Integrated with business logic and compliance frameworks, these agents support underwriters, claims managers, adjudicators, and policy teams with accurate and role-aware recommendations.
Action
AI agents embedded within the NewgenONE platform drive real-time execution across systems and channels. Whether triaging a claim, adjudicating complex cases, generating policy documents, or triggering retention workflows, agents ensure timely and intelligent actions across the entire insurance journey.
Benefits of NewgenONE AI Agents for Insurance
For Underwriters
Increase efficiency and precision in risk assessment
Experience a new level of efficiency and accuracy in risk assessment with NewgenONE AI Agents for Underwriters. The Underwriting Assistant Agent prioritizes high-risk and high-value submissions while summarizing documents and extracting underwriting data. The Claim Probability Agent predicts claim likelihood, detects potential fraud, and evaluates pricing sensitivity. Integrated with rating engines and core systems, the multi-agent framework lets underwriters focus on high-stakes judgment.
For Claims Managers
Enhance triage, minimize fraud, and expedite settlements
AI Agents offer real-time insights for enhanced triage, reduced fraud exposure, and accelerated settlements. They evaluate policies for claim likelihood before FNOL and flag suspicious patterns for early fraud detection. Claims are routed based on severity and complexity. The Claims Adjudicator Agent supports contextual search, identifies trends, and enables faster, consistent adjudication for improved policyholder satisfaction.
For Policy Management Teams
Simplify policy generation, servicing, and retention
Policy servicing teams gain visibility and control across the customer lifecycle. The Policy Retention Agent manages templates, clauses, and brand assets to create personalized, compliant documents. Workflows are triggered by customer behavior, and churn risks are identified with recommended retention strategies. Compliance is built in across every touchpoint to ensure consistent, efficient servicing.
For Underwriters
Increase efficiency and precision in risk assessment
Experience a new level of efficiency and accuracy in risk assessment with NewgenONE AI Agents for Underwriters. The Underwriting Assistant Agent prioritizes high-risk and high-value submissions while summarizing documents and extracting underwriting data. The Claim Probability Agent predicts claim likelihood, detects potential fraud, and evaluates pricing sensitivity. Integrated with rating engines and core systems, the multi-agent framework lets underwriters focus on high-stakes judgment.
For Claims Managers
Enhance triage, minimize fraud, and expedite settlements
AI Agents offer real-time insights for enhanced triage, reduced fraud exposure, and accelerated settlements. They evaluate policies for claim likelihood before FNOL and flag suspicious patterns for early fraud detection. Claims are routed based on severity and complexity. The Claims Adjudicator Agent supports contextual search, identifies trends, and enables faster, consistent adjudication for improved policyholder satisfaction.
For Policy Management Teams
Simplify policy generation, servicing, and retention
Policy servicing teams gain visibility and control across the customer lifecycle. The Policy Retention Agent manages templates, clauses, and brand assets to create personalized, compliant documents. Workflows are triggered by customer behavior, and churn risks are identified with recommended retention strategies. Compliance is built in across every touchpoint to ensure consistent, efficient servicing.
Meet the NewgenONE AI Agents for Insurance
Claim Adjudication Agent
Simplify complexity. Speed up resolution.
Extracts key facts, legal insights, and summaries from complex documents, enabling faster, consistent decisions through contextual summarization and smart search.
Find Your Winning Strategy with Newgen
See how Newgen’s low-code platform is transforming the insurance industry. Request a demo to explore our insurance-specific solutions.
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