A Leading Nigerian Islamic Bank Advances the Next Chapter of Content Modernization with Newgen

Customer Overview

One of Nigeria’s top Islamic banks, trusted for its Sharia-compliant and customer-first approach, faced rising pressure from document-heavy operations. Manual storage, slow retrieval, and limited automation affected compliance, audits, and service turnaround. Visibility across records was fragmented, making it hard to scale. The bank needed a unified, compliant, and scalable foundation. The leadership chose Newgen as a strategic partner to transform document-centric banking into a digital-first, audit-ready operation.

How Newgen Helped

The bank deployed NewgenONE AI-first Contextual Content Services (ECM) platform through a phased rollout integrated with the core banking systems. Records were auto-captured, classified, archived, and governed end to end. Low-code workflows reduced IT dependency, while built-in security, audit trails, and access controls enforced compliance by design. AI-powered extraction, search, and dashboards replaced manual effort. The result was faster customer service, high-volume document processing without errors, and improved compliance accuracy.

Why Read the Case Study

Download the complete case study to gain in-depth nuance behind the full implementation. Beyond digitization, the story shows how an Islamic bank balanced compliance, regulatory precision, and operational scale without compromise. The curiosity lies in how content, often treated as back-office became a growth enabler and how structured information management can unlock speed, trust, and future readiness in banking.