IDC has recognized Newgen as a ‘Leader’ in their MarketScape Worldwide Automated Document Generation (ADG) and Customer Communication Management (CCM) 2024 report. The latest study:
- Provides a comprehensive evaluation of the ADG/CCM market landscape
- Assesses the top solution providers
- Highlights actionable recommendations for businesses
It further addresses the expanding use cases of AI-driven personalization, cloud-native architecture, and multichannel communication capabilities. It also talks about how the focus has shifted from traditional document generation to enhancing customer experience (CX). In the report, Newgen stood out for its robust and scalable solution, NewgenONE OmniOMS. The solution empowers businesses to effortlessly manage complex communications while focusing on accessibility, innovation, and user experience.
Glimpses:
- 33% of organizations reduce enterprise-wide expenses using AI-powered automation
- 55% of all customer communication happens over emails
“Midmarket or enterprise organizations seeking a robust and scalable solution, with strong native AI features and intelligent forms, for managing complex communication networks and journeys should consider Newgen.”
Marci Maddox, Research Vice President, Digital Experience Strategies, IDC
