Integration Connectors
Duck Creek Technologies
Equip insurance providers with robust contextual content services (ECM) and versatile omnichannel customer engagement (CCM) capabilities seamlessly integrated into the Duck Creek application.
Overview
Powered by NewgenONE, OmniDocs Contextual Content Services, and Omnichannel Customer Engagement platforms seamlessly integrate with Duck Creek to provide a comprehensive view of all communication and content related to customers, processes, and policies. The ECM platform offers robust search capabilities, facilitating quick access to large documents and enabling content lifecycle management and real-time collaboration. Similarly, the CCM platform streamlines communication design and integration into business processes, ensuring a delightful customer experience across channels. It prioritizes personalization, compliance, and ease of use, featuring intuitive design tools and rule-based composition while adhering to regulatory requirements. With these platforms, users can efficiently manage content and engage customers seamlessly, enhancing productivity and decision-making.
Key Features
- Access all case-related documents including multimedia files, add notes, bookmarks, and initiate MS Teams or Zoom meetings for efficient collaboration.
- Efficiently locate claims files and policy documents using robust search capabilities. Easily track highlights, comments, and annotations within documents with a dedicated annotation search tool.
- Centralized repository with tailored access levels. Manage, annotate, compare, and version documents, including multimedia files. Capture audit trails and generate PDFs for efficient content management.
- Deliver seamless customer interactions and document generation via self-service portals, minimizing wait times and enhancing experiences. Utilize digital sensing for real-time customer feedback analysis, supported by comprehensive dashboards for a complete communication lifecycle view.
- Craft compelling customer communications effortlessly with user-friendly designs. Personalize rules, ensure security and seamlessly migrate templates to OmniOMS for streamlined processes.
- Utilize cloud-native platform services for scalable and speedy brand-compliant communications. Docker support on container architecture allows for seamless deployments with no downtime. Ensure regulatory compliance and 100% auto-archival of all communications.
