24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |    24% Higher Resolution Rate    |    30% Improved Legal Efficiency    |    25% Lower Collection Cost    |    70% Reduction in TAT    |   

“Newgen has fundamentally transformed how we manage distressed assets. From faster portfolio acquisitions to streamlined recoveries and improved compliance, the solution gives us the agility, visibility, and intelligence needed to maximize NPA returns and stay ahead in a highly regulated market.”

Chief Operating Officer, A Leading Indian Asset Reconstruction Company

Benefits of Newgen’s ARCs Solutions for NBFCs

  • Intelligent Recovery Acceleration: Use AI/ML-led strategies for risk segmentation, smart target allocation, and litigation automation to maximize recovery efficiency and returns
  • Real-Time Operational Visibility: Gain 360-degree insights with configurable dashboards and reporting tools for end-to-end monitoring of loans, collections, and service requests
  • Low-Code Agility: Adapt quickly to regulatory and operational changes with Newgen’s low-code platform, enabling rapid workflow configuration and deployment without dependency on IT
  • Seamless Ecosystem Integration: Integrate with credit bureaus, dialers, legal systems, valuation partners, and payment gateways via 240+ adaptors for uninterrupted data flow and compliance
  • Omnichannel Accessibility: Empower ARC teams, legal agents, and field collectors with secure access via portals, mobile apps, and dashboards to drive faster actions from anywhere

How Newgen Helps NBFCs with Recovery, NPA and Service Management

AI-driven NPA Resolution and Recovery Acceleration

Streamline delinquency management and maximize NPA recoveries using AI/ML-led strategies for risk segmentation, predictive analytics, and automated recovery workflows across legal, repossession, and OTS stages.

Unified Collections Management

Manage soft, mid, and hard collections across channels with role-based dashboards, mobile-first apps for field agents, and dialer-integrated telecalling, all powered by real-time insights and automation.

Litigation and Legal Workflow Automation

Automate complex legal recovery processes including SARFAESI, DRT, and NCLT with configurable case workflows, document tracking, and third-party collaboration tools for faster, compliant outcomes.

Configurable Service Request Management

Track, route, and resolve customer and internal service requests across devices with a low-code service portal offering 200+ prebuilt templates and omnichannel submission support.

Real-time Monitoring and Incentive Management

Drive accountability and performance with user-specific dashboards, automated target allocation, and rules-based incentive tracking across recovery agents, legal teams, and collection zones.

Seamless Third-party Collaboration

Enable secure, role-based access for external stakeholders like advocates, valuers, and insurers to upload reports, manage tasks, and accelerate due diligence and recovery timelines.

AI-driven NPA Resolution and Recovery Acceleration

Streamline delinquency management and maximize NPA recoveries using AI/ML-led strategies for risk segmentation, predictive analytics, and automated recovery workflows across legal, repossession, and OTS stages.

Unified Collections Management

Manage soft, mid, and hard collections across channels with role-based dashboards, mobile-first apps for field agents, and dialer-integrated telecalling, all powered by real-time insights and automation.

Litigation and Legal Workflow Automation

Automate complex legal recovery processes including SARFAESI, DRT, and NCLT with configurable case workflows, document tracking, and third-party collaboration tools for faster, compliant outcomes.

Configurable Service Request Management

Track, route, and resolve customer and internal service requests across devices with a low-code service portal offering 200+ prebuilt templates and omnichannel submission support.

Real-time Monitoring and Incentive Management

Drive accountability and performance with user-specific dashboards, automated target allocation, and rules-based incentive tracking across recovery agents, legal teams, and collection zones.

Seamless Third-party Collaboration

Enable secure, role-based access for external stakeholders like advocates, valuers, and insurers to upload reports, manage tasks, and accelerate due diligence and recovery timelines.

Explore Newgen’s Comprehensive Solution Suite for ARCs

Explore Newgen’s other NBFC Solutions

Find Your Winning Strategy with Newgen

Request a demo to explore how our AI-powered solutions can help NBFCs with end-to-end journey automation for digital transformation.

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