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40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |    40% Faster Claims Processing     |     50% Higher Fraud Detection Rates     |     90% Claims Status Transparency    |   

“With Newgen, we achieved 98% faster fraud detection through automated analytics, a 40% increase in straight-through processing to reduce manual intervention, and a 30% improvement in first contact resolution, enabling quicker responses and enhancing customer satisfaction.”

Senior VP, Motor Claims, Leading Motor Insurance Company

Learn what Newgen’s AI-powered Claims Management Solution can do for you

AI-Powered Automated Claims Journey

Enable your customers to quickly and easily receive assessments and settlements by uploading vehicle images with our advanced analytics-based tool. Guided incident reporting happens through interactive conversations based on customer responses, that guides customers for comprehensive reporting. Gain a 360-degree view of the claims and estimates with our motor claims assessor workbench.

Intelligent Fraud Detection and Claims Prevention

Enhance customer engagement and deliver tailored prevention strategies to meet individual needs with AI and data. Utilize predictive analytics, behavioral analysis, and data fusion for proactive risk prediction. Identify fraudulent claims with our fraud detection model that uses claimant behavior, vehicle details, third-party involvement, etc. to reduce claims leakages and ensure regulatory compliance.

Touchless Claims Processing

Quickly classify and prioritize claims by assigning a severity score, minimizing claims cycle time and claims average cost. Computer vision identifies damaged parts, impact and estimates the cost of repair. The system offers an AI-driven decision suitability model and pre-built motor claims rule library to minimize manual intervention. Ensure single touch claims payout with adjudication or touchless claim settlement for straight-through cases.

Seamless Ecosystem Collaboration

Detect collisions instantly with real-time data transmission on the severity of impact, location, vehicle speed, and travel direction from in-vehicle sensors. Our system receives data from connected cars/telematic devices and leverages it further, triggering an alert for claims initiation. Empower your surveyors with on-the-go access, real-time updates, offline functionality, and detailed survey reports through our surveyor mobile app portal. Extend the collaborative portal for repairers, enabling them to provide estimates and upload invoice.

AI-Powered Automated Claims Journey

Enable your customers to quickly and easily receive assessments and settlements by uploading vehicle images with our advanced analytics-based tool. Guided incident reporting happens through interactive conversations based on customer responses, that guides customers for comprehensive reporting. Gain a 360-degree view of the claims and estimates with our motor claims assessor workbench.

Intelligent Fraud Detection and Claims Prevention

Enhance customer engagement and deliver tailored prevention strategies to meet individual needs with AI and data. Utilize predictive analytics, behavioral analysis, and data fusion for proactive risk prediction. Identify fraudulent claims with our fraud detection model that uses claimant behavior, vehicle details, third-party involvement, etc. to reduce claims leakages and ensure regulatory compliance.

Touchless Claims Processing

Quickly classify and prioritize claims by assigning a severity score, minimizing claims cycle time and claims average cost. Computer vision identifies damaged parts, impact and estimates the cost of repair. The system offers an AI-driven decision suitability model and pre-built motor claims rule library to minimize manual intervention. Ensure single touch claims payout with adjudication or touchless claim settlement for straight-through cases.

Seamless Ecosystem Collaboration

Detect collisions instantly with real-time data transmission on the severity of impact, location, vehicle speed, and travel direction from in-vehicle sensors. Our system receives data from connected cars/telematic devices and leverages it further, triggering an alert for claims initiation. Empower your surveyors with on-the-go access, real-time updates, offline functionality, and detailed survey reports through our surveyor mobile app portal. Extend the collaborative portal for repairers, enabling them to provide estimates and upload invoice.

Brands using Newgen Platform
AXA
tokio
Venerable
MAX
Bajaj

Find Your Winning Strategy with Newgen

Request a demo to explore our motor insurance automation solutions for hassle-free claims management, efficient policy issuance, and automated underwriting.

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Frequently Asked Questions

Newgen’s AI-first Claims Automation Solution for Motor Insurance streamlines the end-to-end motor claims lifecycle, enabling insurers to achieve operational efficiency, customer satisfaction, and faster claim resolution through advanced AI-driven automation.

Newgen’s AI-first Claims Automation Solution for Motor Insurance tackles key challenges such as resource-intensive manual processing, inadequate automation, excessive human dependency, limited data analysis, and siloed systems that hinder efficiency and customer satisfaction.

Claim initiation can be done through multiple channels including customer portals, mobile apps, WhatsApp, branch walk-ins, and third-party portals. The AI agent in Newgen’s solution assesses damages, estimates repair costs, and classifies claims into straight-through processing (STP) or non-STP for faster settlement.

With advanced AI modeling, anomaly detection, and fraud detection algorithms, Newgen’s AI-first Claims Automation Solution for Motor Insurance identifies suspicious claims in real time, doubling fraud detection rates and ensuring fair payouts.

The solution integrates seamlessly with government and police databases, banks, payment systems, regional transport authorities, and support systems like towing and salvage companies to ensure real-time data synchronization and quick decision-making.

Policyholders benefit from real-time updates, proactive communication across channels, guided incident reporting, and predictive analytics for faster processing. These capabilities enhance trust and improve customer retention by up to 30%.

AI-powered image analysis identifies vehicle damage, estimates repair costs, and ensures accurate settlement. Telematics-driven data further aids in precise reporting, reducing errors and ensuring transparency in claim payouts.

Newgen’s solution provides multi-layered security, encrypted storage, and audit-friendly workflows to safeguard sensitive customer data while simplifying regulatory compliance and audits.

Yes. With a microservices architecture, automated workflows, and AI-powered operations, Newgen’s solution can increase straight-through processing by 40%, improve first-time resolution rates by 20%, and handle higher claim volumes seamlessly.

Insurers can gain benefits such as scalable operations, superior customer experience, multi-channel communication, real-time fraud detection, improved compliance, and enhanced service quality across the entire claims lifecycle.

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