Built on NewgenONE, our Agentic insurance journeys support your key teams in underwriting, claims, and policy management, helping them respond faster, act smarter, and enhance every customer interaction with intelligence. From policy issuance to underwriting, adjudication, and renewal, NewgenONE AI Agents autonomously orchestrate and execute the right actions across every touchpoint. Leverage our multi-agents to reduce delays, personalize engagement, and ensure your customers feel heard, supported, and valued throughout their journey.

AI Agents Purpose-built for Insurance

Benefits of NewgenONE AI Agents for Insurance

For Underwriters

Increase efficiency and precision in risk assessment

Experience a new level of efficiency and accuracy in risk assessment with NewgenONE AI Agents for Underwriters. The Underwriting Assistant Agent prioritizes high-risk and high-value submissions while summarizing documents and extracting underwriting data. The Claim Probability Agent predicts claim likelihood, detects potential fraud, and evaluates pricing sensitivity. Integrated with rating engines and core systems, the multi-agent framework lets underwriters focus on high-stakes judgment.

For Claims Managers

Enhance triage, minimize fraud, and expedite settlements

AI Agents offer real-time insights for enhanced triage, reduced fraud exposure, and accelerated settlements. They evaluate policies for claim likelihood before FNOL and flag suspicious patterns for early fraud detection. Claims are routed based on severity and complexity. The Claims Adjudicator Agent supports contextual search, identifies trends, and enables faster, consistent adjudication for improved policyholder satisfaction.

For Policy Management Teams

Simplify policy generation, servicing, and retention

Policy servicing teams gain visibility and control across the customer lifecycle. The Policy Retention Agent manages templates, clauses, and brand assets to create personalized, compliant documents. Workflows are triggered by customer behavior, and churn risks are identified with recommended retention strategies. Compliance is built in across every touchpoint to ensure consistent, efficient servicing.

For Underwriters

Increase efficiency and precision in risk assessment

Experience a new level of efficiency and accuracy in risk assessment with NewgenONE AI Agents for Underwriters. The Underwriting Assistant Agent prioritizes high-risk and high-value submissions while summarizing documents and extracting underwriting data. The Claim Probability Agent predicts claim likelihood, detects potential fraud, and evaluates pricing sensitivity. Integrated with rating engines and core systems, the multi-agent framework lets underwriters focus on high-stakes judgment.

For Claims Managers

Enhance triage, minimize fraud, and expedite settlements

AI Agents offer real-time insights for enhanced triage, reduced fraud exposure, and accelerated settlements. They evaluate policies for claim likelihood before FNOL and flag suspicious patterns for early fraud detection. Claims are routed based on severity and complexity. The Claims Adjudicator Agent supports contextual search, identifies trends, and enables faster, consistent adjudication for improved policyholder satisfaction.

For Policy Management Teams

Simplify policy generation, servicing, and retention

Policy servicing teams gain visibility and control across the customer lifecycle. The Policy Retention Agent manages templates, clauses, and brand assets to create personalized, compliant documents. Workflows are triggered by customer behavior, and churn risks are identified with recommended retention strategies. Compliance is built in across every touchpoint to ensure consistent, efficient servicing.

Agentic Customer Journey with Responsible AI

NewgenONE AI Agents leverage customer-approved data to deliver explainable and evidence-based models with full auditability. These agents are safeguarded by business rules and continuous monitoring to ensure reliable performance

Find Your Winning Strategy with Newgen

See how Newgen’s low-code platform is transforming the insurance industry. Request a demo to explore our insurance-specific solutions.

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Frequently Asked Questions Related to Agentic Insurance Journeys

AI-powered claims management software automates claim intake, triage, and settlement, reducing turnaround time and costs. It ensures accuracy, flags potential fraud, and empowers insurers to deliver faster, more transparent resolutions to customers.

Insurers should seek claims management systems with automated adjudication, fraud detection, and seamless integration with core platforms. Newgen’s AI-driven claims solutions combine these capabilities with agility and scalability for better outcomes.

AI-driven claims adjudication software validates claims against policy terms quickly and consistently. It reduces disputes, increases accuracy, and helps insurers deliver fair and transparent claim outcomes at scale.

Automated underwriting software accelerates policy issuance by minimizing manual work and standardizing risk decisions. With AI-driven insights, NewgenONE underwriting assistant helps insurers improve accuracy, efficiency, and customer satisfaction.

Commercial insurance underwriting software streamlines the evaluation of complex risks by combining AI, advanced analytics, and automation. It reduces manual errors, improves consistency, and enables faster decision-making across underwriting teams. With real-time insights and integrated workflows, insurers can enhance risk assessment, boost profitability, and deliver quicker policy issuance.

Underwriting workbench software provides a unified workspace for underwriters to access data, workflows, and decision tools. With platforms like NewgenONE, insurers gain visibility, collaboration, and speed, enabling smarter and more consistent risk assessments.

Policy servicing includes renewals, endorsements, and cancellations that shape customer experience. By adopting policy servicing software, insurers reduce errors, ensure compliance, and handle customer requests faster and more effectively.

Policy servicing automation eliminates delays, reduces errors, and delivers personalized experiences. With NewgenONE policy retention engine AI Agent, insurers can proactively prevent lapses, strengthen customer relationships, and drive long-term loyalty.

NewgenONE agentic insurance Journeys unify claims, underwriting, and policy servicing on a single AI-powered, low-code platform. Unlike traditional siloed systems, they enable insurers to operate with speed, precision, and agility.

Insurers ensure future readiness by adopting platforms that adapt to evolving regulations and customer expectations. With NewgenONE, carriers can modernize operations, integrate AI, and innovate without costly system overhauls.

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