AI-first Omnichannel Customer & Group Onboarding Solution

Newgen’s Account Opening Software is a digital solution that streamlines customer onboarding by enabling fast, paperless, and fully compliant account opening. It helps financial institutions deliver a frictionless experience while reducing costs and operational delays. 

Banks, credit unions, and financial institutions of all sizes can use it to accelerate account openings, improve customer acquisition, and stay compliant with regulatory requirements. 

It offers an intuitive, self-service digital journey with minimal manual intervention, faster approvals, and omnichannel support (web, mobile, and branch-assisted), ensuring convenience for both customers and staff. 

• End-to-end digital account opening 
• Seamless integration with core banking and third-party systems 
• Automated KYC, AML, and risk checks 
• eSign and document upload capabilities 
• Real-time status tracking for customers 
• Advanced workflow automation and analytics 

Unlike generic solutions, Newgen provides: 

• A low-code, highly configurable platform 
• Faster go-to-market with prebuilt templates 
• Strong compliance and risk management features 
• Proven scalability across global banks 
• Personalized customer experiences through AI and automation 

Yes. The software adheres to global banking regulations (including KYC, AML, FATCA, and GDPR). It ensures secure data handling, encryption, and audit trails to meet compliance and security standards. 

Absolutely. The software provides out-of-the-box connectors and APIs for seamless integration with existing core banking, CRM, payment, and ID verification systems. 

With prebuilt templates, low-code flexibility, and integration accelerators, institutions can roll out the solution in weeks rather than months. 

Yes. Customers can start the process on one channel (e.g., mobile) and complete it on another (e.g., branch), with all data synchronized in real time. 

By automating repetitive tasks, reducing manual errors, and eliminating paperwork, the software cuts down processing costs while improving operational efficiency. 

Yes, customers receive real-time updates and notifications on their application status, improving transparency and reducing follow-up queries. 

It offers dashboards and reports to track KPIs like turnaround time, drop-off rates, compliance performance, and customer satisfaction, helping banks optimize their onboarding process. 

The solution is designed to support growth, handling high application volumes across multiple geographies while ensuring performance and compliance. 

Yes. Newgen offers end-to-end support, from implementation and training to ongoing optimization. The low-code platform also allows easy customization to fit unique business needs. 

You can request a demo directly from Newgen’s website or reach out to the sales team for a personalized walkthrough of the platform.